Must have intermediate to advance Configuring and Troubleshooting knowledge of switches and routers in a network production environment (Multi vendor network devices dell & cisco, Cisco Nexus families, Cisco catalyst families, Cisco Meraki, Cisco ASR, Cisco Febric Interconnect etc..) Basic to intermediate skill in troubleshooting voice systems Mitel 3300 CX Controller, Mi voice Business Virtual for Enterprise, T1/E1 Combo MMC (PRI) Sound knowledge on disaster recovery activities. Good analytical and troubleshooting skills (the ability to think logically through a problem) and must have the initiative, perseverance and commitment to see problems through to resolution Ownership of root cause analysis process, and ensure remediation of major issues. Ability to provide assistance in a support capacity with problem and incident resolution and assume major incident and problem ownership and accountability Ensure 24/7 availability of the production environment and lead the daily operations of the production environment Be available for after hours support, on call, and perform maintenance Participate in Change Advisory Board Review Meetings with customer Build monitoring tools to ensure system availability, resource utilization and capacity Create network services dashboard providing insights into capacity, activities, and SLA measurements Should able to perform upgrades on Cisco routers/switches/WLC whenever required Drive continuous improvement and process change suggestion to management Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning Configure and implement the backup tools for auto configuration on Network device Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Ability to handle multiple projects within timeline Documenting the issues, creating the knowledge base articles and updating the inventory Manage Data Center operations for hardware installation and during maintenance whenever required Good Communication Skills And a Team Player Technologies L2/L3 Switching STP, RSTP, PVSTP, MSTP, IGMP, Multicast Routing WAN/LAN (OSPF, EIGRP, RIP, BGP, Static and MPLS) Cisco Wireless WLC, Access Points ARUBA clearpass Cisco Meraki RADIUS/ISE Cisco call manager (CUCM) Aruba Central Cisco DNA Center Cisco Expressway Ticketing Tools Jira Service Now Qualification Bachelor s degree in network administration, information technology, or computer science 8+ years of experience supporting technical enterprise solutions Previous experience in IT, security or systems support, or network administrator positions preferred Must hold network certification CCNA/CCNP Routing/Switching Possess excellent analytical and problem solving skills Ability to perform well under pressure Work well independently and in team settings Be a confident communicator Fluent English speaking and writing skills
