Senior Engineering Manager_IHC472

Marriott Tech Accelerator

Hyderabad, Telangana
Permanent
Full-time

20 days ago
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Job DescriptionAbout Us:Marriott International Inc., headquartered in Bethesda, Maryland, USA, was founded in May 1927 by J. Willard Marriott and Alice S. Marriott with a modest nine-seat A&W root beer stand. Guided by the family's leadership and core principles, Marriott International today has grown into a global hospitality giant, operating approximately 9,000 properties and over 30 leading brands in more than 140 countries and territories.Role Title:Senior Engineering ManagerPosition Summary:Come join a dynamic Digital Web Engineering team inGlobal Technology at Marriott International. Lead a team of dedicated engineers to continue to enhance, evolve and transform the travel innovation platform for future of global travel while transforming your career. Collaborate across multiple enterprise and digital disciplines in a Scaled Agile Framework (SAFe) environment to leverage best practices and the latest cloud- native tools and technologies.Oversees day to day application development projects and software engineering for digital brand experience portal. Directly manages software engineers and project managers.Champion of AI-first engineering, with hands-on expertise in deploying advanced AI modeling approaches such as Retrieval-Augmented Generation (RAG), deep learning, and generative AI to solve complex business challengesLead a team of dedicated engineers to enhance and transform the digital web platform, with a strong emphasis on adopting an AI-first mindset and integrating AI/ML technologies into digital solutions.Delivers on commitments to discipline partners and collaborates with architects on major organizational initiatives across multiple channels & platform. Functions as the technical decision-maker and problem solver to deliver projects on time and on budget. Promotes project quality and manages the application development team to promote satisfaction with all technology teams and business partners by following standard application development tools and processes. Manages continuous improvement program to improve quality, consistency, and client satisfaction.Job Responsibilities:

Managing Application Development Standards, Processes, and Tools
Ability to foster a culture of experimentation, innovation, and responsible adoption of emerging AI technologies within engineering teams
Works with direct reports to facilitate consistency of service delivery across client groups
Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:
SDLC standard tools and processes for both waterfall and agile development
Estimating standard tools and processes, incorporating flexibility for small and large projects
Deployment standard tools and processes
Monitors projects for adherence to defined application development processes
Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary
Communicates important application development policy changes that affect service provider and/or Marriott operations
Managing Day-To-Day Relationships with Teams
Manages application development projects in partnership with IT teams, business partners and providers
Oversees effective reporting within application development team
Leads project reviews with team on application development projects
Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations
Monitors projects for alignment with defined business case process
Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
Manages, and improves service level reporting for application development
Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels
Assists with application development and maintenance of service provider project management standards and tools
Participates in client portfolio and demand management processes, and engages providers to ensure client satisfaction
Works with application development service providers
Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement
Works with team to progress the service providers services to match client needs
Facilitates team and service provider compliance with the agreement
Validates service levels meet business needs
Facilitates the definition and enforcement of good service provider contracts
Supports the IT organization
Provides input to ITs business strategy and planning as needed
Supports and follows defined IT Governance decision rights, standards and practices
Emphasizes accuracy and effectiveness of estimating and planning management with team
Provides input to business/discipline and continent IT budgets
Implementing and Managing Continuous Improvement Program
Drives adoption metrics to demonstrate continuous improvement and alignment with the industry
Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
Works with application development service providers, IT teams, and business partners to implement
continuous improvement activities
Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction
6+ years of technical experience within architecture development, integration of backend systems, and development
Proven track record of leading or contributing to AI-enabled development projects, including the integration of AI/ML solutions into enterprise applications and digital platforms
Deep understanding of integrating AI models into cloud-native architectures and microservices, enabling real-time data processing and intelligent automation
In-depth knowledge of integration approaches and architectures
Deep understanding of the cloud-native solution, microservices-architecture, and at least one or more of the following areas:API orchestration architecture, mobile-front end architecture, customer engagement architecture
Knowledge ofbackend technologiesNode.JS,Java, SQL, NoSQL, Spring boot, Kafka, Spark
Digital Customer Experience platforms (Adobe AEM and Marketing Cloud, Analytics, DTM, Target, Search & Promote)
Java, JavaScript and CSS for large scale website development ReactJS
Expertise with A/B testing and different methodologies applied to execute
Ability to bridge the gap between technology and business
Self-driven, curious and a fast learner, and able to work in a fast-paced environment launching new consumer products to market
Possess strong problem-solving skills and the ability to prioritize and manage multiple tasks
Strong interpersonal and stakeholder management skills with the ability to coordinate between technical and business teams
Relevant experience in systems integration and development, package analysis, and implementation
Experience designing cloud native solutions (e.g., AWS, Azure)
Excellent collaborator, working in fully agile product or software delivery teams regionally
Excellent written and verbal communication skills, as well as presentation skills
Influencing technology strategy by providing strategic advice, being a trusted advisor to discipline partners for leveraging/customizing software to meet their digital marketing requirements
Management of multiple Omni-Channel development efforts integrating with multiple back-end systems
Experience with Automation, CI/CD, Release Management processes and Application Deployments to Adobe Cloud.
Experience with multiple public cloud platforms like AWS and Azure
Strong understanding of API platforms, back-end services, database and networking components of full stack infrastructure
Working in a Product-based model and building strong partnerships with Product owners by providing innovative technology solutions to complex business problems
Ability to communicate complex technology solutions to both Product owners in a business-friendly manner and to Enterprise Architects in most technical detail

Skill and Experience:

10+ years of experience in software engineering (software development & building products), with at least5+ years in leadership role (people management).
Led the integration of large language models (LLMs) such as GPT, Google Gemini, and Llama etc. into enterprise applications, enabling conversational AI, and intelligent automation

Education and Certifications:

Undergraduate degree or equivalent experience/certification

Work location: Hyderabad, India.Work mode: Hybrid

Marriott Tech Accelerator