Trade Finance Operations Analyst
- Mumbai, Maharashtra
- Permanent
- Full-time
- To perform day to day activities related with operations.
- Responsible for the processing of requests and documents received by the bank under a Letter of Credit or Documentary Collection or Guarantee/Standby Letter of Credit.
- Controlling all documentation related to export and import bills
- Capturing data from related documents and inputting it into the trade finance processing platform Mitigating operation and regulatory risks
- Pro-active follow up and manage expectation with different stakeholders including client to take care of pending issues.
- Manage and escalate issues on a precise, timely manner, identify root cause, and come up resolution.
- Keep track of various MI to ensure data is being circulated to client/senior management when required.
- Ensure exception approvals are taken in case of any deviation to the existing process.
- Ensure no aging items in terms of various internal reconciliations.
- Work on data clean up initiatives, remediation and perform any required outreach to counterparties.
- Ensure that there are no Significant / Critical Audit Points as a result of Regulatory or Internal Audits.
- Work in a high-pressure and time-sensitive environment.
- Prioritize tasks and ensure adherence to timelines for completion of activities.
- Ensure structured upward & downward communication.
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
- Branch operations for Trade Products like Export, Import, BG & LC
- Ensuring swift BAU completion on day to day basis.
- Catering to routine product and service problems. understanding the requirement / suggesting documents requirement / resolving conflict in terms of existing documents submitted by client.
- Whenever required Interact with clients to understand their concerns/needs & improving and streamlining the current processes.
- Addressing client complaints & suggest remedial action to improve efficiency.
- Address all query related to client Trade Finance transactions for e..g Providing transaction advice , transaction processing status , FEMA/EDPMS related guidance , co coordinating with Internal stake holder to process client pending transaction .
- Strong communication skills both written and oral via various media i.e. e-mail, phone, face to face and conference calls
- Good communication skills to communicate at all levels – Biz, Client, Regional & stakeholder management across Operations Units and DBOI.
- Customer oriented while control will not be compromised.
- Hands on experience in using Internet and other online platforms.
- MS Office expertise.
- Expertise on DB internal systems and resources.
- Attention to details and quality.
- Ability to manage internal & external stakeholders.
- Proven ability to manage multi tasks.
- Proactive & result oriented approach.
- Ability to articulate issues, identify root cause & ensure effective control mechanism.
- Willingness to work under pressure.
- Willing to take ownership and work independently with minimal supervision.
- Good in interpreting regulatory guidelines and assessing risk scores and entity types.
- Good understanding of end to end KYC process.
- Strong knowledge on FEMA guidelines for Trade Products
- Understand the key risk and control issues in day to day operations.
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs