After Sales & Technical Support Specialist (Trichy, INDIA Based)
VDA Group Spa
- Tiruchirappalli, Tamil Nadu
- Permanent
- Full-time
The selected candidate will play a key role in ensuring customer satisfaction through high-quality technical assistance, help-desk and post-sales support, both during standard business hours and in on-call rotation.
Main responsibilities include:Providing remote technical support in case of product malfunctions reported by customers, and coordinating with authorized service centers for on-site interventions when necessaryManaging post-sales activities by keeping customers informed about services, contracts, and orders of technical spare partsSupporting the organization and execution of post-sales processes, including preparing quotations for spare parts, technical support services, and support contractsAccurately updating the CRM system with records of technical support interactions
On-call availability:The role requires on-call availability two weeks per month, on a rotational basis with the rest of the technical teamOn-call duty is remote and covers the period after standard working hours until 12:00 AM (local time)This ensures the quality and responsiveness of remote technical support outside of regular working hours
Required skills and qualifications:Technical diploma or university degree in Electronics or a related fieldGood command of English, both written and spokenStrong problem-solving skillsCustomer-oriented mindset with excellent communication skillsPrior experience in a technical support role within a corporate environment is considered a plus
We offer opportunities for professional growth within a dynamic and fast-growing organization.