Regional Service Manager 1 West

• Manages Operations across the assigned region(north/south/east/west) Service Centers of the Country
• Responsible for the Operational Metrics of the Zonal Service Centers
• Responsible for the Work Place Organization , WPO across the Service Centers
• Leads and Challenges TEAM on the Productivity of the Spares
• Provide Services to UP COUNTRIES like Nepal , Bangladesh , SriLanka
• Plans and Execute Strategies to reduce the Turn Around Time for Services
• Works with the TEAM on reduction of the free warranty services
• Work on analytics to reduce the service spares consumption by Franchise
• Predict the Break down of the Equipment by understanding the statistical failure rate
• Ensure compliance to the Preventive Plans
• Prepare and positions Service Contracts by Strategic Customer Groups
• Identify GROWTH Opportunities from the Installation data base
• Harness JDE , ERP for the reporting and the Business Analytics
• Responsible for the Spares consumption and the Inventory Management
• Decides the Re Order Levels for the Spares
• Builds Strategies to ensure the service Revenue is 13 ~ 15% of the OE Revenue
• Meets Customer Expectations and is proactive to take feedback from the Customers on the Service performance

• Degree holder in Engineering with specialization in Biomedical Engineering preferred.
• At least 4 to 5 years in Medical Devices / Equipment industry with responsibility for service revenues
• Proficient in MS Office suite of products such as Word, Excel, PowerPoint

Stryker