Technical Manager SOCWork Experience: 13 to 18 YearsWork Timing: US work timing (Should be flexible as per the need)Work Location: Chennai Work from officeWe are seeking a seasoned Offshore Cybersecurity Manager to lead and optimize end-to-end Security Operations Center (SOC) functions for a major US Healthcare provider. This role is acritical blend of technical orchestration, Cybersecurity Service Delivery, and People Leadership.You will be responsible for the 24/7 operational readiness of the offshore team, ensuring that patient data (PHI) is protected around the clock. This includes everything from the granular management of shift rosters to high-stakes leadership during emergency cyber incidents.Core Responsibilities:1. SOC Leadership & Team ManagementPeople Development: Lead, mentor, and conduct performance evaluations for a multi- tiered team of SOC analysts (L1, L2, L3). Foster a culture of continuous learning and technical excellence.Shift Roster Preparation: Design and manage 24/7/365 shift rotations, ensuring seamless handovers between time zones. Account for peak traffic periods, planned leaves, and "Follow-the-Sun" support models.Capacity Planning: Monitor team utilization and burnout levels, ensuring the SOC is adequately staffed to handle alert volumes without compromising quality.2. Emergency Response & Incident CommandCrisis Leadership: Act as the Incident Commander during major security events (e.g., Ransomware, Data Breaches). Lead the offshore response and coordinate with US- based stakeholders until resolution.Emergency Escalation: Define and execute "Critical Path" communication protocols to ensure hospital leadership is notified immediately during high-impact outages or threats.Post-Mortem Orchestration: Lead Root Cause Analysis (RCA) sessions after major incidents to improve detection logic and response playbooks.3. Service Delivery & Client InteractionSLA/KPI Governance: Take full ownership of contractual obligations. Monitor "Mean Time to Detect" (MTTD) and "Mean Time to Respond" (MTTR), specifically for high- priority healthcare environments.Executive Presence: Represent the offshore SOC in Weekly/Monthly Business Reviews (WBR/MBR). Translate technical telemetry into business risk and clinical impact reports for US hospital executives.Vendor & Tool Optimization: Manage relationships with security vendors and ensure tools like MS Sentinel and CrowdStrike are delivering maximum ROI.Required Technical Skills & Qualifications:Frameworks: Expert knowledge of NIST CSF, MITRE ATTCCK, and HIPAA/HITECH compliance.Tooling: Mastery of Microsoft Sentinel (KQL, Workbook creation), CrowdStrike Falcon, and Proofpoint.Defence Strategy: Practical experience in Purple Teaming, Threat Hunting, and Next-Gen SIEM automation.Log Integration: Proven ability to onboard diverse telemetry from Firewalls, Cloud (Azure), and Medical IoT devices.Professional Attributes:Resilience: Ability to remain calm and decisive during high-pressure emergency "War Room" scenarios.Communication: Flawless English communication skills; able to bridge the gap between offshore technical teams and US-based executive leadership.Strategic Vision: Ability to evolve the SOC from a re ctive monitoring unit to a proactive threat-informed defence centre.
