Job Description (Posting). REQUIRED SKILLS: Ability to work independently Good communication skills Extensive DevOps Experience Managing development, automations, and integrations in an enterprise IT Operations environment Software Developer with interest in networking Linux(RHEL)/Windows Server Administration o Bash Scripting o Power Shell Network Programing/Coding Experience o Python o Ansible ADDITIONAL SKILLS: Building and deploying Applications in an enterprise environment Skills developing and operating code in Git, OpenShift, Docker, Artifactory, X-Ray, Control-M, Credentialling with CyberArk and Conjur, BeyondTrust Ability to debug and resolve issues with existing code. Documentation of existing and new solutions o Wiki o Knowledge Articles o Visio Network Diagraming o Data Flow Diagrams GOOD CONCEPT OF: Network change control processes Ability to rationalize risk in making changes to IT Infrastructure Server and network device(switch, router, load balancer, etc.) troubleshooting Routing and Switching, DCHP, DNS, Infoblox, Routing protocols, ACL's, class and route maps, multicast PIM, LDAP, AAA, SAML 2.0, TACACS+, Okta SSO, SNMP, NetFlow, and MIBs, SCP, SFTP. POSITION RESPONSIBILITIES: Ensure all NMS tool compliance with regulatory and security standards Maintenance, configuration, and reliable operation of servers hosting network management tools Integration of all network monitoring systems with other platforms Coordinate work with other IT teams in an efficient manner Install and upgrade software, manage virtual servers, and integrate automation processes Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, assessing impact of issues, engaging vendor technical support teams Provide documentation and technical specifications to Network for planning and implementing new or upgrades of IT infrastructure Complete bug scrubs of new software to be implemented Implement automation for tools to deliver to logging pipeline, tool backup pipeline, event management pipeline Implement automation for privileged access management Troubleshoot, update, and clean up existing automation code Experience in: Cisco Prime Cisco EPNM Cisco DCNM Cisco DNAC CA Broadcom Spectrum CA Broadcom Performance Manager NetBrain NetScout nGeniusONE NetScout nGeniusPULSE VMware ENI Solar Winds Tap Agg (Big Switch or Arista) Ansible Cisco Route and Switch Arista Route and Switch ServiceNow Git OpenShift Docker Artifactory BeyondTrust Control-M CyberArk Conjur Jira (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. Qualification B-Tech Skill (Primary) Cloud Services-Cloud Native-Dev Ops
