Architect - Salesforce Innovation
- Hyderabad, Telangana
- Permanent
- Full-time
Responsibilities
- Create and implement a Salesforce Einstein and Agentforce technical road map that aligns with organizational goals, focusing on identifying disruptive ideas and solutions through Salesforce Platform to drive business value realization.
- Act as SME to business stakeholders and DevSecOps teams, ensuring effective communication and alignment on innovation initiatives.
- Planning and execution of proof of concepts (PoCs) to pilot new capabilities of Agentforce and Einstein AI with minimal risk to business continuity.
- Work with Salesforce Marketing Cloud, Service Cloud and Sales Cloud team to implement the approved Einstein and Agentforce PoCs.
- Collaborate with key stakeholders to gather insights, understand their needs, and ensure their buy-in for innovation projects, co-driving value creation.
- Educate & support business stakeholders on the latest Salesforce AI based features and best practices, empowering them to innovate and leverage Salesforce tools effectively.
- Stay informed on industry trends and advancements in Salesforce technology.
- Owns and strives to deliver the KPIs assigned to measure the success of initiatives.
- Enable training for team members to upskill them on AI capabilities and foster a culture of innovation.
- Bachelor’s degree in IT, Computer Science or equivalent with 12 to 16 years of IT experience, 8+ years as a Salesforce Architect with recent focus on AI capabilities in Salesforce.
- Proven experience with Salesforce’s AI capabilities (Einstein & Agentforce), including hands-on knowledge of capabilities and best practices, along with a track record of managing innovation initiatives and aligning solutions with organizational goals.
- Salesforce Certified Architect. Certification in Salesforce AI (Associate + Specialist) preferred.
- Well-versed with Agile methodologies and processes.
- Attention to detail and experience in gathering requirements. Ability and desire to work with a high degree of independence and ownership in a geographically distributed team consisting of other developers and project management resources.