Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleYour Role and Responsibilities :Perform troubleshooting and defect analysis of LAN/WAN/ISDN/MPLS/firewall/VPN issues.Document network problems and resolutions for future reference into the Wiki/KB platform of NPCI.The incident should be closed within TAT.Proactively monitor and ensure network availability, performance and network security.Log, track and take ownership of network/connectivity issues and resolve issues to ensure uptime and meet the agreed SLA.Monitor and ensure network device connectivity across DC and MPLS Networks as per the pre-defined SLA.Working knowledge of common network monitoring tools and network analyzers(ex. Tcpdump, tshark, Wireshark etc.)Who You AreRequired Professional and Technical Expertise :A thorough understanding of the OSI network model, Ethernet, NAT, IP addressing and TCP/IP Network (Skills).A practical level of experience implementing and administrating TCP/IP-based network.Hands-on experience with Cisco Switches, Cisco Routers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, QoS, EIGRP, BGP, OSPF, VPN and MPLS.Troubleshooting focused on determining network vs Application/System issues and patterned vs. non-repeating problems.Ability to prioritize and multitask.Excellent communication and interpersonal skills.Preferred Professional and Technical Expertise :You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting-edge technologies.Ambitious individual who can work under their own direction towards agreed targets/goals and with a creative approach to work.An intuitive individual with an ability to manage change and proven time management.Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.Up-to-date technical knowledge by attending educational workshops, and reviewing publications.Being YouDiversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
