Senior Technical Consultant, ServiceNow
- Gurgaon, Haryana
- Permanent
- Full-time
- Solution and Stakeholder Leadership
- Translate documented requirements into secure, scalable solutions that align with platform best practices and standards
- Conduct client and internal demos, clearly explaining technical approaches and outcomes
- Actively participate in Agile ceremonies (stand-ups, sprint planning, retrospectives), flagging technical risks during planning and helping build new skill capabilities within the team
- Hands-On Development and Delivery Governance
- Build and extend core-platform features, integrations, and application-specific functionality while enforcing coding standards and comprehensive documentation
- Safeguard quality through automated/unit tests, peer reviews, and coordinated promotions across dev, test, and prod-including cutover and rollback strategies
- Own defect resolution during UAT and hyper-care, driving timely root-cause analysis, remediation, and continuous improvement
- Team Leadership and Mentoring
- Coach technical consultants and junior developers, providing actionable feedback and structured skills development
- Coordinate daily development tasks, remove roadblocks, and safeguard delivery timelines
- Facilitate training sessions and knowledge-sharing forums to elevate overall technical capability
- Innovation and Cross-Product Leadership
- Lead delivery across core ITSM and at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM)
- Champion platform innovations and reusable accelerators, guiding the team in adopting newly introduced capabilities
- Contribute lessons learned, best practices, and technical articles to internal knowledge bases and external community forums
- We seek someone with 6+ years of experience in ServiceNow domain. Someone who takes pride in clean, purposeful solutions, knows the platform deeply, and stays curious when new challenges arise.
- Core-platform expertise - Integrations, IntegrationHub, Flows, Portals, Workspaces, Imports, plus an architecture mindset for performance tuning, scalability, and seamless upgrades
- Product depth - Proven leadership in at least one suite beyond ITSM (ITOM Discovery/CMDB, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM)
- Hands-on coding - Advanced JavaScript and Glide API skills, designing and consuming REST integrations, auth schemes, and data-import pipelines
- Modern UI fluency - Building engaging experiences in Service Portal, UI Builder, Workspace, and Catalog/Record Producers
- Quality & delivery focus - Champions best practices, unit tests, peer reviews, and Agile/Scrum rituals with clear story-point estimates
- Collaborative mentor & lifelong learner - Communicates complex ideas simply, coaches teammates, and eagerly explores new ServiceNow capabilities and out-of-scope challenges
- ServiceNow certifications - CSA, CAD, or CIS are welcome, though demonstrated hands-on expertise is valued more highly than credentials
- Broader tech stack awareness - Familiarity with cloud platforms, DevOps toolchains, analytics, RPA, or other enterprise technologies outside the ServiceNow ecosystem
- Strong vanilla JavaScript skills - Solid coding fundamentals backed by modern best practices, testing habits, and version-control discipline