Trial Patient Payment Associate III
Thermo Fisher Scientific
- Mumbai, Maharashtra
- Permanent
- Full-time
- Ensures adherence to country-specific regulations which affect and impact ability to pay. Manages payment responsibilities and workflow to meet contracted timelines and project deliverables.
- Builds and leads relationships with study sites and interface, on occasion, with clients for payment-specific issues.
- Responds to study-related escalations and resolves payment-related findings. Raises project risks appropriately.
- Trains study teams on site payment processes, including setting expectations around site payments' requirements and deliverables.
- May process investigator payments in middleware and financial system; manage refunds, credit notes, late payment fees, pre-payments or investigator meeting reimbursements.
- May build and enter budgets and SVTs; work on transparency reporting; perform study reconciliations; lead and maintain investigator funds tracker for studies transitioned to site payments.
- As a senior team member, assists in providing training, guidance, and review to junior team members.
- High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification / Bachelor's degree preferred Technical positions may require a certificate.
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 6 years).
- In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
- Strong organizational skills and strong attention to detail
- Proven ability to handle multiple timeline sensitive tasks efficiently and effectively
- Flexible and able to reprioritize workload to meet changing project needs
- Strong computer skills, proficient in MS Word and Excel; preferred experience using CTMS, EDC, or financial systems
- Capable of working independently and as a team member, promoting strong team approach and serving as a role model to others
- Effective communication skills, which includes English language (oral, written) and other languages would be an advantage (where applicable)
- Demonstrated ability to extract pertinent information from study documentation such as protocol, contracts, budgets, etc. and perform applicable data entry of said documents
- Strong ability to effectively analyze project specific data/systems to ensure accuracy and efficiency
- Good understanding of ICH Good Clinical Practices, Country Regulatory and/or applicable tax regulations, etc. for all nonclinical/clinical aspects of project implementation, execution, and closeout
- Capable of mentoring and training junior team members
- Demonstrated ability to effectively analyze project specific data/systems to ensure accuracy and efficiency
- Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
- Able to work upright and stationary for typical working hours.
- Ability to use and learn standard office equipment and technology with proficiency.
- Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
- May require travel. (Recruiter will provide more details.)