AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.The Client Operations Specialist is responsible for Supporting the sales team by helping turn opportunities into completed orders. This role focuses on building quotes, registering deals, and coordinating with internal teams to get orders processed quickly and accurately.Core Responsibilities1. Quote & Deal SupportBuild quotes based on sales requestsRegister deals with manufacturersWork with vendors/distributors to get pricingHelp structure deals to meet pricing and margin targets2. Order ProcessingReview and validate orders before submissionEnsure all required information is complete and accurateSubmit orders to procurement and track progress3. Coordination Across TeamsWork with Sales (Client Directors), distributors, manufacturers, presales engineers, procurement, and logisticsHelp move deals from request → quote → order → deliverySupport multiple Client Directors based on team priorities and workload (not assigned to just one individual)Communicate regularly with teammates to understand workload and offer help when capacity allowsProactively assist others when available, and seek help when workload is highWork as a team to ensure all requests are completed on time, regardless of who receives them4. Issue ResolutionHelp resolve delays with pricing, orders, or shipmentsFollow up with internal teams or partners as neededEscalate issues when something is blocked5. Basic Data & TrackingKeep Salesforce opportunities updatedTrack deal status and key datesEnsure requests meet intake requirementsRole Scope & ExpectationsPrimarily supports internal teams, with potential for limited client interactionFocused on execution, not deep technical designExpected to develop a strong understanding of the products and solutions being quotedSuccess in this role looks like:Fast, accurate quote turnaroundClean and complete order submissionsFewer delays or errors in processingStrong coordination across teamsSuccess in this role is measured by team efficiency, not individual efficiency.How this supports Mid-MarketEnables higher volume handling without impacting turnaround timesAllows the team to stay focused on sales activity while maintaining operational qualityPreferred Experience & Attributes (Nice to Have)Experience with Salesforce or similar CRM toolsExperience with IT quoting, VAR environments, or distributors (e.g., Ingram Micro, TD SYNNEX)Strong communication skills across teams and partnersTeam-first mindset with a focus on overall success, not individual ownershipProactive attitude - consistently asking “How can I help?”Comfortable asking questions and seeking clarity when neededWillingness to step in and support teammates when capacity allowsWorking Hours ExpectationResources should align to East Coast business hours to support the team effectivelyTarget coverage is approximately 8:00 AM - 5:00 PM Eastern, with a 1-hour lunchSome flexibility on exact start/end times is fine, as long as there is strong overlap with East Coast working hoursEducation and ExperienceBachelor's degree preferred, or equivalent relevant experience2-3 years of experience in Sales Support, Customer Operations, or a related roleExperience in the technology industry (OEM hardware, software, SaaS, or subscriptionbased models preferred)Knowledge, Skills, AbilitiesProven ability to work in a high-volume, fast-paced renewal or sales environmentStrong written and verbal communication skills with the ability to clearly articulate pricing, terms, and next stepsExcellent organizational, time management, and multitasking skillsStrong analytical and mathematical aptitude, including the ability to calculate margins using cost-plus, list-based, and flat GPM% modelsAbility to work independently while collaborating effectively with cross-functional teamsExperience using Salesforce or similar CRM systems (required)Moderate proficiency in ExcelDetail-oriented with a strong focus on accuracy and follow-throughCustomer-focused mindset with the ability to maintain professionalism in sales-centric environmentsStrong work ethics and commitment to a positive, balanced work environmentWhy AHEAD:Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.India Employment Benefits include:Comprehensive health insurance coverage for employees, with options to extend coverage to dependentsPaid time off and company holidays, along with additional leave benefits as per policyFlexible work arrangements, supporting work-life balanceLearning and development opportunities to support continuous growth and upskillingEmployee wellness initiatives and programs focused on physical and mental well-beingRetirement and statutory benefits in line with India regulationsInclusive and people-first culture, with a strong focus on collaboration and ownershipWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
