CRM Implementation Manager

Career Craft Consultants

  • Vadodara, Gujarat
  • Rs. 5,50,000 per year
  • Permanent
  • Full-time
  • 2 months ago
Company OverviewCareer Craft Consultants India Pvt Ltd, headquartered in Gujarat, is a prominent player in the education industry. With a robust workforce of 200+ employees, the company is dedicated to providing top-notch consultancy services across various domains. Known for its commitment to excellence, Career Craft Consultants fosters an environment conducive to professional growth and development.Job OverviewWe are seeking a dedicated and skilled CRM Implementation Manager to join our team in Vadodara. This full-time, mid-level position requires a professional adept at managing CRM implementation projects, aimed at enhancing our operational efficiency and customer relationship management. You will play a critical role in deploying CRM systems while ensuring seamless integration and user acceptance.Qualifications and Skills
  • Proven experience in crm implementation with a track record of successful deployments (Mandatory skill).
  • Expertise in report preparation to aid decision-making and strategic planning (Mandatory skill).
  • Adept at conducting comprehensive user training sessions to ensure efficient system usage (Mandatory skill).
  • Ability to map current business processes with corresponding CRM features for optimized performance.
  • Skilled in data migration, ensuring accurate and secure transfer of existing data to the new CRM system.
  • Experience in system integration to enable smooth interaction between CRM and other business systems.
  • Familiarity with crm/erp systems, understanding their configurations and customizations.
  • Proficient in api integration to enhance the CRM's functionality with third-party applications.
Roles and Responsibilities
  • Collaborate with stakeholders to gather and analyze requirements, translating them into effective CRM solutions.
  • Lead CRM implementation projects, managing timelines, resources, and deliverables to ensure successful deployment.
  • Prepare detailed reports post-implementation to assess the achievement of project objectives and identify areas for improvement.
  • Conduct training sessions for end-users, providing guidance on system capabilities and best practices.
  • Facilitate seamless data migration by validating data integrity between legacy systems and the CRM platform.
  • Ensure comprehensive system integration by coordinating efforts with IT teams to connect CRM with other business applications.
  • Continuously monitor and optimize CRM system performance, implementing necessary updates and enhancements.
  • Provide ongoing support and troubleshooting assistance to users to maintain high levels of customer satisfaction.

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