RPMG: Area Portfolio Manager - Recoveries
- Chennai, Tamil Nadu
- Permanent
- Full-time
The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivables/collections business of the bankAbout the Role
The Area Manager handles multiple centers which handle the Risk-60 portfolio for Loans. The Area manager ensures maximum recovery and manages the portfolio as per the existing process. The Area Manager also ensures compliance with the audit procedures of the bankKey Responsibilities
Tracking Recovery from the Write off Pool- product specific for respective Regions.
Customer Escalation management and Response within TAT, Structured review mechanism / Allocation Strategies / SMS Allocation / Billing TAT / Settlement conversion & Waiver%
Legal Filling, Coverage, Execution & Recovery across vintages.
Manage the team of Collection Managers and ensure achievement of the monthly recovery targets.
Ensure adherence to the set process and audit requirements in place.
Create a performance-oriented environment leading to high employee motivation and productivity.
Ensure that all staff are adequately trained on the products of the bank, processes, and various policies of the bankQualifications
Optimal qualification for success on the job is:
- Graduation/ Post-Graduation from a recognized institute
- Min 5 years of relevant experience in NBFC/ Banking industry
For successful execution of the job, the candidate should possess the following:
- Knowledge and understanding of collections and market dynamics.
- Knowledge of regulatory guidelines and norms
- Good communication (both verbal and written) skill in both English and the local language.
- Ability to manage complex client situations.
- Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment.
- Ability to handle pressure and meet deadlines