Sr Analyst III Infrastructure Services
- Bangalore, Karnataka
- Permanent
- Full-time
- Monitor daily Netbackup activity and reporting to proactively avoid issues
- Troubleshoot and resolve missed and failed Netbackup backups
- Interface with vendors for escalation of issues
- processing of tapes for offsite storage
- Update Netbackup policies and procedures
- Good in excel for any manual reporting.
- Experience on tape drives and libraries
- experience in Data Domain with VERITAS Netbackup / Any other Enterprise Level Backup Application
- Hands on experience on De-duplication, Replication & Storage Life Cycle Policies Concepts
- Experience in Configuring and troubleshooting of Storage Life Cycle policies
- knowledge on Capacity Planning
- Hands-on experience in implementation of Boost, OST & VTL solution
- knowledge of managing and administering of Data Domain system
- System administration experience on Windows, HPUX or Sun Solaris, and knowledge on VMware would be an added value.
- Knowledge on ITIL processes like Incident management, Problem Management and Change Management processes.
- Certification on Data Domain/Netbackup technology is an added advantage.
- Acclimatized & cognizant of the process to log case & work with Vendor Support
- Provide operational support on a 24x7 rotation basis.
- Interpersonal sensitivity and customer responsiveness
- Leadership skills
- Excellent knowledge of the IT environment and its future trends
- Ability to communicate complex technical contents plainly and simply
- Strong consulting skills, flexibility, and resourcefulness
- Exposure to Customers Globally
- Good written and verbal communication skills
- Certifications in relevant technologies
- Service and Customer Orientated / Team player (TCE).
- Strong ability to work under pressure / Flexible and self-motivated.
- Scripting knowledge would be added benefit
- Exposure to Project work is desirable