Technical Lead, Sustaining Engineering

Chennai, Tamil Nadu
Permanent
Full-time

1 month ago

Help shape the future of mobility.Imagine a world with zero vehicle accidents, zero vehicle emissions, and wireless vehicle connectivity all around us. Every day, we move closer to making that world a reality. Aptiv’s passionate team of engineers and developers creates advanced safety systems, high-performance electrification solutions and data connectivity solutions so that automakers can bring advanced capabilities to more people around the globe. This is how we enable sustainable mobility and help to prevent accidents caused by human error.Your RoleLead and empower a team of cross-functional software engineers responsible for investigating and fixing production defects in the Aptiv Connect Validation product in production environments. This role requires a high degree of autonomy, technical curiosity, and a proactive mindset. Key responsibilities include:

Oversee and coordinate the resolution of production issues, including bug fixes, performance bottlenecks, and system reliability concerns.
Build and lead a self-directed team that thrives in ambiguity and takes full ownership of L3 production support, including triaging, root cause analysis, and resolution of complex software issues.
Ensure timely and effective triaging, root cause analysis, and resolution of software defects reported from internal and external stakeholders.
Collaborate with development, QA, DevOps, and product teams to ensure smooth handoffs and continuous improvement of production support processes.
Collaborate closely with the QA team to validate fixes, ensure test coverage is updated, and prevent regressions through improved automation and test strategies.
Maintain and improve monitoring, alerting, and incident response systems to proactively identify and address issues.
Dive deep into a large, legacy codebase to understand system behavior, identify defects, and implement robust, well-tested fixes.
Drive the creation and maintenance of documentation related to production support workflows, known issues, and resolution strategies.
Participate in post-incident reviews and contribute to long-term solutions that prevent recurrence.
Stay current with industry best practices in software reliability, observability, and support engineering, and apply them to enhance team effectiveness.
Foster a culture of ownership, accountability, and continuous learning within the support team.

Your Background:Key ingredients for succeeding in this role are your:

10+ years of experience in software engineering, sustaining engineering, or related roles, with a strong track record of working independently and solving complex issues in legacy systems.
2+ years of experience managing software engineering teams.
Demonstrable experience in technical leadership for development of software products (either web applications, embedded software, or data ETL), including production support responsibility.
Strong problem-solving skills and ability to lead root cause analysis and resolution of complex production issues.
Demonstrated ability to navigate and understand large, unfamiliar codebases and deliver high-quality fixes with minimal guidance.
Strong collaboration skills and experience working closely with QA teams to validate fixes and improve test coverage.
Experience with CI/CD pipelines and deployment automation tools.
Excellent communication skills for coordinating across teams and documenting support processes.
Ability to thrive in a fast-paced, collaborative environment and manage multiple priorities effectively.

Additional Background Preferences:

Bachelor’s degree in computer science, information technology, or a related field.
Experience leading software engineering teams with five or more engineers.
Experience with modern software development methodologies such as Agile, Scrum, Kanban, etc.
Familiarity with monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack, Datadog).
Passion for working with cutting-edge technologies such as AI code/test generation tools (e.g. GitHub CoPilot)
Familiarity with AWS, GitHub, GitHub Actions, JIRA, and Confluence.
Experience working with Linux operating system.
Experience working with applications deployed in the public cloud (AWS, Azure, GCP).
Passion for improving software reliability and user experience through effective support practices.

Why join us?

You can grow at Aptiv.Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Your Benefits at Aptiv:

Higher Education Opportunities (UDACITY, UDEMY, COURSERA are available for your continuous growth and development);
Life and accident insurance;
Sodexo cards for food and beverages
Well Being Program that includes regular workshops and networking events;
EAP Employee Assistance;
Access to fitness clubs (T&C apply);
Creche facility for working parents;

Apply today, and together let’s change tomorrow!#LI-SV2Privacy Notice - Active Candidates:Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

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