
Production Support Engineering ( Distributed systems )- CHENNAI
- Chennai, Tamil Nadu
- Permanent
- Full-time
- Incident Management: Deep understanding of incident response, recovery processes, and engineering operations in enterprise environments & the related KPIs.
- Automation: Champion automation initiatives to streamline operational tasks, improve efficiency, and reduce manual intervention. This includes scripting for automated health checks, alerting, and remediation.
- Collaboration: Work closely with development, infrastructure, and business teams to ensure seamless communication and collaboration throughout the incident lifecycle. Participate in post-mortem analysis and contribute to continuous improvement efforts.
- 2-5 years of relevant experience in an Engineering role
- Experience working in Financial Services or a large complex and/or global environment
- Project Management experience
- Consistently demonstrates clear and concise written and verbal communication
- Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
- Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
- Proven track record of operational process change and improvement
- Bachelor’s degree/University degree or equivalent experience