Company Description We are dedicated to helping independent C-store owners unlock their full potential through innovative technology solutions. Our mission is to empower businesses with the tools and insights needed to streamline operations, leverage promotional discounts, and increase revenue. With our state-of-the-art business intelligence platform, you can make data-driven decisions, optimize inventory, and stay ahead of the competition. Urgent Hiring For Technical Support Engineer - US Shift (Gujarati Speaking only) Location - Jamnagar (Gujarat) / US Shift Experience - Min 1 Years of experience in Technical Support Engineer,Desktop Support Engineer, IT Help Desk Technician, or a similar role. Requirements Minimum 1 year of professional experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or a similar role. Proven experience in handling and supporting international clients. Fluent in Gujarati, Hindi, and English languages, which is a non-negotiable requirement. Proficient in working with Windows, Linux, and Mac OS environments. Skilled in diagnosing and resolving basic technical issues. Familiarity with remote desktop applications and help desk software. Strong problem-solving abilities and effective communication skills. Capable of providing clear step-by-step technical assistance, both in written and verbal form. Additional certifications in Microsoft, Linux, Cisco, or similar technologies would be advantageous. Preference is given to candidates with prior experience in Zendesk, Salesforce, and RingDNA technologies. What will you do Conduct thorough research to identify effective solutions for software and hardware issues. Take full ownership of customer-reported problems and ensure their resolution. Perform diagnosis and troubleshooting of technical issues, including account setup and network configuration. Use targeted questions to identify the root cause of problems swiftly. Track computer system issues and ensure they are resolved within agreed time frames. Guide clients through troubleshooting steps via phone and email until their technical issues are resolved. Maintain positive and professional relationships with clients, fostering a friendly and jovial atmosphere. Escalate unresolved issues to the appropriate internal teams, such as software developers, when necessary. Provide timely and accurate feedback to customers regarding their technical inquiries. Ensure all issues are accurately logged and documented. Effectively prioritize and manage multiple open issues simultaneously. Follow up with clients to confirm the functionality of their IT systems after troubleshooting. Document technical knowledge through comprehensive notes and manuals.