About the job:- About Client: This opening is for a top-tier BEVERAGE MANUFRACTING company with a pan-India presence.- A Key Accounts Manager (KAM) is a professional responsible for managing and nurturing the most important and strategic relationships with a company's key clients or customers.- These accounts are typically high-value clients that generate a significant portion of the business's revenue or are critical to the company's long-term success.Key Responsibilities Of a Key Accounts Manager:- Client Relationship Management: The KAM works closely with key clients to ensure their needs are met and maintain long-term, mutually beneficial relationships.- They often serve as the primary point of contact between the client and the company.- Strategic Planning: Developing account strategies to understand the client's business goals and aligning them with the company's products or services.- The KAM must forecast client needs and plan accordingly to ensure success.- Sales and Revenue Growth: Identifying upselling or cross-selling opportunities to increase revenue from existing key accounts.- They are often tasked with setting sales targets and ensuring these targets are met or exceeded.- Problem Solving and Issue Resolution: Addressing any challenges or issues the client faces, ensuring prompt resolution to maintain customer satisfaction.- Collaboration with Internal Teams: Working closely with marketing, product development, customer service, and other teams to deliver the best service to key clients.- They ensure that clients' specific needs are communicated across the organization and that the necessary resources are allocated.- Contract Negotiations and Renewals: Overseeing contract terms, renewals, and sometimes renegotiating agreements to ensure both the client and the company are satisfied with the partnership.- Reporting and Analysis: Regularly monitoring account performance and providing feedback to senior management.- This can involve reporting on sales progress, market trends, and customer satisfaction metrics.Key Skills Required:- Communication Skills: Ability to build strong relationships and communicate effectively with clients and internal teams.- Sales and Negotiation Skills: Expertise in identifying opportunities, negotiating contracts, and driving sales growth.- Problem Solving: Quickly resolving issues to prevent client dissatisfaction.- Strategic Thinking: Developing long-term plans to ensure account success.- Customer-Centric Mindset: Prioritizing the needs and satisfaction of clients.Typical Industries:- B2B Sales: Businesses providing products or services to other businesses (manufacturing, technology).- Retail: Companies that sell to large retail chains or wholesalers.- Finance and Insurance: Offering tailored financial products to high-value clients.- Healthcare: Managing relationships with large health organizations or pharmaceutical clients.- A Key Accounts Manager is a critical role for maintaining and expanding the business's most valuable customer relationships.
