HR SNOW Business Senior Analyst - HIH - Evernorth
- Hyderabad, Telangana Andhra Pradesh
- Permanent
- Full-time
- Participate in the full lifecycle of Application Management, including system enhancements, support, and maintenance, in adherence to service level agreements
- Work on incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling
- Excellent analytical and communication skills
- Work independently and as part of a team with colleagues at all levels
- Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution
- Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
- Interact with business stakeholders regularly through meetings, video/teleconferences, and email to understand business processes and business problems
- Identify best practices and implement them in engagements
- Create user stories to document requirements
- Review existing user stories to understand requirements and technical architecture documentation for solution
- Support integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc.
- Configure less complex components of the ServiceNow HRSD solution to meet identified business requirements, process guides, and user stories
- Provide configuration options to meet specific requirements identifying respective pros and cons for each option
- Ensure that ServiceNow standard practices are utilized for all configurations and customizations
- Provide insight and expertise into the ServiceNow HRSD configurations and custom application development
- Responsible for unit testing and end-to-end testing of the fix-related defects and/or enhancements through final deployment across sub-production and production environments
- Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent
- Minimum of 2 years of ServiceNow implementation experience in large complex environments is required, preferably with ServiceNow HRSD
- Experience with designing and developing ServiceNow workflows
- Foundational ServiceNow technical skills - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Performance Analytics, Reporting & Dashboards, email notification, ACL’s, Import Sets, Transform Maps, and Update sets
- Good understanding of ServiceNow architecture and best practices
- Knowledge and experience with JavaScript, JSON, REST, and SOAP
- Knowledge and experience with HR Service Delivery tools and third-party HR applications such as Workday, SAP/SuccessFactors, and Oracle, etc. using Webservices APIs (REST/SOAP)
- Knowledge and support of ServiceNow upgrade process
- Proficient in Agile development and all phases of the Application Development Lifecycle
- Experience with software development support tools (e.g. Jira, Rally, etc.)Certified ServiceNow System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (any one or more areas, e.g., ITSM, HRSD, CSM, etc.)ITIL and DevOps experience and certification
- Master’s degree – MBA / MCA / Master’s in Software Engineering