Associate, IT Desktop Support Analyst
KBR View all jobs
- Gurgaon, Haryana
- Permanent
- Full-time
- Delivery and installation of desktop assets and peripherals to end users. Including swap/replacement of leased/owned PCs at PC end of life. Arranging shipment of equipment as necessary.
- Provide Desktop Incident Management support to users who are based in the office or working remotely.
- Build/image/configure PCs for deployment to users, following standard processes.
- Assist in moving users between office locations. Cabling, desktop configuration, patching, etc.
- Provide support of corporate mobile phones.
- Provide support on hardware for meeting rooms.
- Maintain and manage local hardware warehouse. Raise requests for desktop equipment as needed.
- Point of contact for other IT services in local office (e.g. Networks, servers, etc.).
- Provide status reporting to leads and management within the team.
- Physical movement of hardware equipment is required as part of the role (i.e. moving around the office, into and out of storerooms, carrying where appropriate, etc.).
- Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance with company policies, standards, and procedures.
- Escalates incidents not resolved within established service levels.
- Performs own work and provide assistance to others as directed.
- Maintain good relationships with other staff that support the performance of your work and promote good morale.
- Assist with vendor management as needed for any service-related issue (e.g. Dell, etc.)
- Be a reliable source of IT information for users.
- Follow Health & Safety regulations at all times (Lifting, driving, working within warehouse and storerooms etc.)