Senior Group Manager- Transactional Quality Trade Finance
WNS
Chennai, Tamil Nadu
Permanent
Full-time
22 days ago
We are looking for a Transactional Quality leader in Trade finance (CDCS preferred), who can: Lead Next Gen Shared Services Quality Organization by consistently Raising the bar on service delivery standards and enable low risk and zero surprises BAU Develop a high performing team supporting Accounts and provide exceptional quality assurance services to WNS clients Drive and improve efficiency leading to better operating margins with strong focus on governance timelines and risk management Redesign and deploy sampling and stratification strategy based on Compliance checks Financial processes volume and Value mix Errors Customer priorities and Agent performance SLA baselining predictive SLA monitoring and reporting Provide thought leadership creative solutions and leverage problem solving techniques to drive continuous improvement Serve as an integral part of the enterprise ecosystem by participating in strategic projects RFPs Client visits Digitalization of Quality Assurance Delivery embed Digital tools to strengthen audit mechanism and control framework Provide meaningful business insights to all stakeholders indepth statistical analysis defects exceptions and trends leading to performance enhancement and client experience Demonstrate Leadership Behaviors example Enterprise Thinking Effective and Quick Decision Making Making Collaboration Essential Foster a spirit of continuous learning and collaboration across teams