Create, maintain and support Catalogs and catalog items on ServiceNow framework. Must have experience on ServiceNow ITSM area. The Group catalog for the end-users offers requires the activity of a request developer to maintain and develop these offers as defined by the Catalog Manager and according to the BNP Paribas rules and regulations. In an Agile context, candidate will join as a ServiceNow Catalog Administrator; a team composed of a Catalog Manager and a Tech lead by intervening on the evolution of the Group's offers but also the interfaces, the technical-functional configuration of the Request platform. The candidate will be required to carry out the following responsibilities: Responsibilities Direct Responsibilities Create, maintain, and support the ServiceNow Catalogs in an expanding and maturing ServiceNow environment. Analyse customer case for correct qualification and logging through all established channels. Collaborate with Catalog Manager/Tech Lead; provide estimates of effort and time, identify risks and dependencies. Participates in the phases of collection, feasibility analysis and design, to understand the customer needs. Analyzes the User Requirements, challenges the proposed needs, and propose solutions that aim at the standard use of the product, and the implementation of best practices. Deliver requested services to end-users individually or as part of deployment/transformation projects. Remediate incidents post-delivery through all established channels Monitor, identify and propose continual improvement of procedures, technical instructions, tools and reports within the managed perimeter solutions to optimize, fine-tune and simplify the Request module. Expertise in development - to Add new entities/features. New development Expert in proposing recommendation. Contributing Responsibilities Training, Mentoring and Coaching user community on the Use of ServiceNow Catalogs / Catalog items. Manage and participate in the test and deployment phases. Technical & Behavioral Competencies Working knowledge of Incident, Problem, Service Request, Change, Knowledge, Service Portal, and CMDB. Experience with JavaScript, XML, HTML, Flow Designer, AJAX. Ability to configure Service Portal, tables, forms, lists, catalogs, workflows, roles, properties, business rules, catalog client scripts, UI policies, ACLs, dashboards, and reports. Strong problem solving, and analytical abilities. Strong written and verbal communication skills in English. Specific Qualifications (if required) Bachelor degree or equivalent working experience in computer-related field or equivalent work experience. 2-4 years of experience as a ServiceNow Administrator (latest platform version). Certified ServiceNow Administrator certification mandatory. Good to have ServiceNow Certified Implementation Specialist certificate (CIS-ITSM). ITIL V3/V4 Foundation Certification preferred. Skills Referential Behavioural Skills : (Please select up to 4 skills) Attention to detail / rigor Ability to collaborate / Teamwork Creativity & Innovation / Problem solving Communication skills - oral & written Transversal Skills: Analytical Ability Ability to understand, explain and support change Ability to develop others & improve their skills Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level At least 2 years
