Amtex Systems Inc - Karaikkudi, Tamil Nadu
As a part of WFM the below mentioned activities needs to be done on daily / weekly / monthly basis : Weekly roster needs to prepared and released before Saturday EOD. Manpower planning needs to be done based on the call projection. Daily break schedule needs to be planned. Needs ...
Management Information System Associates
Amtex Systems Inc - Karaikkudi, Tamil Nadu
As a part of MIS the below mentioned activities needs to be done on daily / weekly / monthly basis : Tracking the Daily Call Flow, Service Level, RU, AHT, CSAT, Attrition. Daily runrate to meet the MTD target. Tracking the daily and MTD performance of the Circle. Tracking the Dai...
Work Force Management / Management Information System Associates
Amtex Systems Inc - Karaikkudi, Tamil Nadu
As a part of MIS the below mentioned activities needs to be done on daily / weekly / monthly basis : Tracking the Daily Call Flow, Service Level, RU, AHT, CSAT, Attrition. Daily runrate to meet the MTD target. Tracking the daily and MTD performance of the Circle. Tracking the Dai...