B. Braun was founded in 1839 and is operating for 177 years in the healthcare industry. The company has a presence in 64 countries. Its employs around 56,000 people worldwide. - Key Responsibilities - Troubleshooting and identifying solutions to resolve system issues, spares ordering and replacing. - Complaint Management : Attending to Service complaints, Taking ownership of customer issues reported and seeing problems through to resolution - Pre Sales Support and Installation of Medical Equipments. - Service Revenue : Achieve Service targets through sale of Contracts, Consumables and Spares - Accountable for AR collection, Reduce TAT for Service, doing Preventive maintenance on time and keep records for the same - Care & Maintenance to be carried out as per schedule. - Follow SOP for Opening, attending calls and closing them on time - Proper escalation of unresolved issues to the appropriate internal teams Key Competencies - Show Trust, Value Diversity, Be Accountable to performance delivery. - Initiative and execution towards active learning in order to be competitive and effective. - Ability to plan logically and conduct numerical analysis. - Innovativeness and ability to drive ideas and change and include different perspectives. - Positive influencing skills and ability to act with customer focus in order to achieve in clinic leadership. - Excellent written, communication & listening skills and empathy. - Stake holder management - Demonstrate performance and result orientation and utmost integrity , equity. Educational Qualification and Experience - Preferred Graduate in Biomedical/Electronics/Electrical/Instrumentation/Industrial Electronics - Graduation is a MUST. Any other graduates can be explored depending on their experience. - Experience: 1-3 Years of Customer Service in Medical Device/Equipment is most preferred.