Technical Specialist - MS Network
NTT Corporation
- Mumbai, Maharashtra
- Permanent
- Full-time
- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
- Perform necessary checks, apply monitoring tools and respond to alerts
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assist in analyzing, assigning, and escalating support calls
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Report and escalate issues to 3rd party vendors if necessary
- Provide onsite technical support to clients and provide field engineering services to clients
- Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Proactively identify opportunities for work optimization including opportunities for automation of work
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- Up to date and relevant ITIL certification
- Cisco Certified Internetwork Expert - Routing and Switching (CCIE-R/S)
- Cisco Certified Network Professional - Wireless (CCNP-W)
- Juniper Networks Certified Support Professional - Enterprise Routing and Switching (JNCSP-ENT)
- JNCIA Security
- Certified Partner SE - WAN Optimization
- Riverbed Certified Solutions Professional - WAN Optimization (RCSP-W)
- F5 Certified Technology Specialist Local Traffic Management (F5-CTS-LTM)
- 301a LTM Specialist Architect Setup and Deploy Security domain
- Cisco Certified Internetwork Expert - Security (CCIE-S)
- Juniper Networks Certified Internet Associate - Intrusion Detection and Prevent (JNCIA-IDP)
- Check Point Certified Security Administrator (CCSA)
- Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)
- Check Point Certified Security Expert (CCSE)
- Certified Partner SE - Security
- Certified Partner SE - Web Security
- VMware Certified Professional vSphere
- Cisco Certified Internetwork Expert - Certification - Data Center (CCIE-DC)
- MCSA+VCP, RHCE, or equivalent
- EMC Technology Architect, VNX Solutions Specialist Version 8.0 (EMCTA_VNX_SS_V8)
- Blue Coat Certified Proxy SG Professional (BCCPSGP)
- Blue Coat Certified Proxy SG Troubleshooting (BCCPSGT)
- Cisco Certified Internetwork Expert - Voice (CCIE-V)
- Cisco Certified Network Associate - Video (CCNA-VID)
- ACIS - Avaya Communication Manager 5.2.1 (ACIS – 6006)
- Genesys Certified Composer Routing 8 Developer (GCD8-DCR)
- Genesys CIM8 Troubleshooting for Support (GCS8-CCTS)
- Genesys eServices 8 Consultant (GCP8-CESV)
- Genesys Inbound Voice 8 Consultant (GCP8-CIV)
- Genesys SIP Server 8 Consultant (GCP8-SIP)
- Genesys Voice Platform 8.5 Consultant (GCP8-CVP)
- Genesys Workforce Management 8.5 Consultant (GCP8-WFM)
- Cisco Qualified Specialist - Cisco IP Contact Center Express Representative (CQS-IPCCER)
- Cisco Qualified Specialist - Cisco IP Contact Center Express Specialist (CQS-IPCCE)
- Cisco Qualified Specialist - Cisco IP Telephony Design Specialist (CQS-DS)
- Cisco Certified Internetwork Expert - Certification - Collaboration (CCIE-COLLA)
- Genesys Certified Composer Routing 8 Developer (GCD8-DCR)
- Genesys Composer using Voice Applications 8 Developer (GCD8-DCV)
- Solid years of work experience
- Solid experience required in Engineering function within a medium to large ICT organization
- Solid experience of Managed Services
- Excellent working knowledge of ITIL processes
- Excellent experience working with vendors and/or 3rd parties