Relationship Manager

• Maximize sales performance to achieve given revenue targets (self and branch) through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)

• Generate new business via sales promotions, out-marketing calls and presentations and in-branch contacts

• Participate actively in branch sales planning to generate action plans for meeting targets

• He/She is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times.

• Ensure high level of customer service in the Branch. Manage difficult customer situations

• Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections

• Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs

• Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities

• Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints

• Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service

• Take responsibility for general reconciliation and control activities

• Find ways to improve operational efficiency and control costs to meet cost budgets

• Be multi-skilled to handle all kinds of transactions and services in the bank

• Manage growth and attrition of the base, facilitate customer up-streaming. Improve product per customer

• Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. He/she must ensure compliance with these policies and
• procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.

• Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance

• Responsible for health and safety for all. As part of the Health and Safety guidelines you should:

• Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;

• Ensure that your actions do not put others at risk; Work in a healthy and safe manner;

• Encourage others to work in a healthy and safe manner;

• Report all accidents and incidents and bring to the attention of the management any hazard in the workplace

• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.

• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.

• Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same

• Read, understand and comply with all provisions of the Group Code of Conduct.

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

• Post Graduate, consistent academic career

• Diligent & Punctual
• Knowledgeable about the role
• Certified with relevant courses
• Confident
• Fluent in Language
• Good Sales exposure
• Banking Exposure
• Management Information Skills
• Good Interpersonal Skills
• Customer and Service Oriented

Standard Chartered