CONSULTANT
HCLTech
- Noida, Uttar Pradesh
- Permanent
- Full-time
Basic Requirements:
Minimum 8+ years Relevant ServiceNow Experience. Total IT experience minimum 10 Years in ServiceNow operations.
Experience in ServiceNow - ITBM, ITOM(DiscvaaS), HRSD, ITSM, Customs Apps, IRM & Integrations.
Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings.
Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones.
Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.
ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment.
Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows.
System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS
Experience in working on ServiceNow Development using Agile/Scrum methodology.
Ability to communicate fluently with client stakeholders.
Flexible for rotational shifts including night shift.Preferred Skills:
Understanding of Configuration Management as it relates to ITIL
Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc.,
Web Services Integration (SOAP, REST, JSON, JDBC)
Experience implementing systems using the Agile/Scrum methodology
Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
Strong communication, Strong presentation and writing skills.
Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
Minimum ServiceNow CSA certified.
ITIL certification / CIS/ CAD ServiceNow certification is an advantage.
(1.) To interact with the client and other functional teams for gaining understanding of the requirements (2.) To analyze,define and design moderately complex technical solution for client requirementsorspecifications and work towards continuous improvement during product implementation and production support stages (3.) To coordinate with technical teams for pending RICEFs. (4.) To independently develop and test the modules designed for successful Go-Live. (5.) To participate in team meetings. (6.) To train the team and deliver presentations for knowledge sharing amongst different teams in the project