Area Manager(CV DMS)

• Managing the collections through team of COs/DMAs
• Responsible for the collection’s performance on various collection parameters such as:

• Performance review on field – monthly basis and Quarterly performance review of the COs of allocated collection targets Monthly review (Agency performance, acting against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies.
• Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids.
• Periodic evaluation/correction of the field capacity as per the Avg. Collection Ratio (ACR)
• Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement.
• Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo
• Liquidation of eligible repo assets in coordination with brokers and HO team and collection payment for approved for sale cases
• Periodic requirement of the receipt books / HHTs, mobile app code requests for the agencies, monitoring the deposition of collection amount by the agencies, and action against agencies for non-adherence.
• Recommending for initiation of appropriate legal actions in chronic default cases with coordination with the local legal team members
• Daily productivity MIS should be maintained & shared with the higher management along with the analysis
• Monthly team meeting at hub location for performance review & setting the targets for the next month
• Managing the customer service escalations for collection-related issues.
• Providing inputs on the geo limits, negative areas in the geographies handled
• Escalation of sales-related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis

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