Analyst - Business Consulting (Communication/Telecom - OSS/BSS)

• Gathering, identifying, and documenting business requirement and creating functional specifications for new systems and processes
• Assessing as-is processes, doing gap analysis, creating to-be processes and making recommendations to implement changes
• Consulting clients in analyzing B2B customer segments for growth opportunities, designing B2B customer analytics
• Technology Project Management including managing technology vendors and client stakeholders
• Manage large projects and programs in a multi-vendor scenario and globally spread team and deliver the outcome leveraging Agile principle and applying DevOps capabilities
• Lead and manage pursuits with telecom prospects, specifically articulating Infosys' products, and services unique value proposition through practical use cases across the value chain
• Manage, design, and implement leading edge, client-specific solutions, including development of business case, IT strategy development and tools/software considerations around Digital solutions
• Work closely with client IT teams and business personnel to uncover opportunities and draw actionable insights
• Involvement in additional internal firm building activities such as knowledge management and recruiting
• Lead and support sales efforts for new and existing clients in creation of proposals, preparation and facilitation of sales presentations, plan and participate in client meetings and discussions
• Represent Infosys Consulting and present papers in industry conferences
• Provide Technology and Consulting Leadership within/outside the firm on trends around one or more of latest Digital technologies (Robotic Process Automation, Business Intelligence, Artificial Intelligence, Machine Learning, Big Data technologies, Data Analytics, IoT etc.)

• Broad understanding in one or more of latest digital technologies (Robotic Process Automation, Digital transformation, Business Intelligence, Artificial Intelligence, Machine Learning, Big Data technologies, Data Analytics, IoT etc.)
• Strong experience in the enterprise and small business sector of the telco market
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary
• Certifications: PMP, PRINCE2, Agile / Scrum, ITIL, eTOM and industry related certifications would be a plus

• Previous consulting experience in a leading consulting firm is preferred
• At least 3 years of experience in Business Analysis, designing, defining, or managing projects on digital technologies in telecom industry
• Bachelor's degree / Full time MBA/PGDM from Tier1/Tier2 B Schools in India or foreign equivalent required
• Understanding of B2B marketing processes in telecom
• Project/program management of large and complex IT projects/programs
• Managing implementation of various BSS/OSS products and assist in areas including Wireless networks, Network as a Service, Omni Channel, Customer engagement and Payments, Billing, and Revenue Assurance
• Digital technology areas like mobility, cloud, data analytics, insights, and reporting platforms like Power-BI, IOT, AI/ ML
• Customer centric redesign of operations and business processes
• Strong knowledge of Agile development practices (Scrum), methodologies and tools.

Infosys