Senior Lead Engineer - Product Support (Swift Payment, Reconciliation)
FIS
- Aundh, Maharashtra Pune, Maharashtra
- Permanent
- Full-time
- We are a client facing function, a first line of defense/interface into FIS eco system for our clients – to address Software/Infra issues, understand/clarify product behavior etc.
- We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered)
- Our role requirements ranges from a simple service deck -
Functional -
Techno-functional -
Enterprise Service/Client Service managers * We are a strong team of 450+ client facing staff with a strong ITIL mindset and solution driven philosophy
- We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)
- We use cutting edge & in-market tools and data governance using AI/ML to provide clients intelligence to conduct their business
- At FIS we are looking for an experienced AMS Consultant to join the team. The successful candidate will provide in-depth product support to AMS clients by monitoring the payment/statement lifecycle and resolving issues raised by clients.
- Support FIS solutions and ensure the quality and utilization of FIS products satisfy client needs. Recreate, document client issues and troubleshoot problems to support product quality
- Bachelor’s Degree in Commerce or MBA finance
- ITIL v3 Foundation or higher desirable
- 3-5 years of proven Clients Services experience in a Treasury / Banking or Financial environment.
- Ready to work in flexible rotating shifts (APAC, EMEA, Core Night).
- Understanding of SWIFT confirmations - MT300, MT5XX
- Understanding of SWIFT Payments MT101, MT202,MT210 and ISO Pain XML messages
- Understanding of SWIFT MT1xx, MT9xx, MT3xx and ISO XML messages
- Understanding of Bank statements - MT9XX and CAMT53
- Knowledge of treasury operations, Cash Management, Accounting, Bank Reconciliation, Settlements, Payments.
- Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support domain
- Strong client interaction facing role experience
- Experience in any Treasury Management System (TMS) application
- Basic understanding of IT tools and servers
- Understanding of database architecture
- Fluent in English
- Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
- Attention to detail – track record of authoring high quality documentation
- Organized approach – manage and adapt priorities according to client and internal requirements
- Self-starter but team mindset - work autonomously and as part of a global team
At FIS, you can learn, grow and make an impact in your career.
- Extensive Health Benefits Program along with the Family Protection Plan
- Best-in-class career mobility options across the globe
- Award-winning learning offerings for career development
- Adaptable home - office work model
- Opportunity to work with global teams and clients