Service Desk Knowledge Analyst

Unisys

Bangalore, Karnataka
Permanent
Full-time

24 days ago

What success looks like in this role:

In this role you will be required to own and manage the IT Service Desk and End users Knowledgebase (KB) achieving accurate & on-time updates that enable Continual improvement
You will have the opportunity to lead and drive Improvements by integrating the Knowledgebase with the Automation tools and initiatives
Utilize ServiceNow as the primary KB repository, and employ ITIL and KCS methodologies among other Industry best practices
You will be part of a dynamic global team that collaborates and coordinate across multiple ITIL Internal and external support teams
Manage Knowledgebase Articles across multiple clients; research knowledge requirements; generate reporting and communicate with key stakeholders; proactively run small projects to support our department’s vision of end-user experience excellence

You will be successful in this role if you have:

Bachelors’ Degree in any field. ITIL Certification and practical skills to create knowledgebase articles will be a plus.
Minimum 2+ years of IT Service Desk Level 1 experience is preferred
Key Skills:

Good understanding of IT Service Desk Level 1 Support processes
Proficient to structure and re-write content per the Audience and in a logical order
Highly resourceful, self-driven, and proactive attitude
Growth Mindset that generates curiousness about the working environment
Basic Project Management skills

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ .

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