Senior Project Manager

• Manage the day-to-day details of the project, and manage client optimizations road maps including the project plan, schedule, project delivery, staffing, task assignments, scope, budget, and risks
• Determine Project goals and manage dependencies and risks with the client and with our internal teams, to proactively mitigate them and defend our baselines
• Manage change rigorously, and ensure client expectations on changes are managed accordingly, and we are commercially protected for those changes
• Engage in proposals and estimations to drive new business into Tryzens
• Managing offshore project delivery team, ensuring collaboration and clear communication between team members.
• Work with business sponsors, peers, and other stakeholders to develop and review project proposals

• Support the Solution Consultant in managing customer expectations for project deliverables
• Ensure project-related administration is completed on time and accurately e.g., timesheets, sign-off, talent planning/booking, expense submissions/approvals, project reports, and training
• Work closely with all functional teams to build strong internal relationships
• Proactively seek opportunities for client account growth to achieve company targets.
• Ensure that Tryzens delivery processes are adhered to for the definition and implementation of scoped works.
• Create and maintain supporting project artifacts to effectively manage engagements e.g., RAIDD (and associated management), talent scheduling, status reporting, budget reporting
• As a member of the Project Management team, provide input into the enhancement of Tryzens Delivery processes and methodology.
• Able to manage one or two large projects or a couple of small to medium-sized interrelated projects requiring complex cross-functional collaboration and management at the Project level.
• Communicates Project status and progress (inc budget) to customers effectively, and escalates where necessary to key stakeholders
• During an engagement, be the primary customer interface and perform project management activities that ensure adherence to Tryzens delivery methodology
• Coordinates creation and runs Monthly Service Review
• Coordinates creation and runs Quarterly Business Review
• Deliver all ITIL Elements of the client's IT Operation against contracted SLAs
• Proactively lead and co-ordinate all planning for the client's peak trading period
• Prepare detailed and comprehensive statements of work for projects. Review and refine statements of work to ensure accuracy, completeness, and alignment with project objectives.

• Take ownership of all direct communication with the customer and resolve escalations with autonomy within the scope of our service offering.
• Collaborate effectively with internal and external colleagues to build a first-class customer relationship with the objective of making every customer a lifelong customer.
• Uncover and recognize any risks that threaten customer satisfaction or renewal, executing mitigation plans for all risks.
• Work closely with the Client Success team to identify and develop new opportunities within existing customer accounts ensuring customer growth and satisfaction.
• Conduct regular reviews with the client to review services delivered.
• Listening to customers carefully and understanding customers' key business issues and opportunities to deliver business-impacting results.
• Build strong, transparent, and trust-based relationships with clients.

• Work with the support team to ensure all incidents are resolved within SLA and monitoring is in place and set up correctly.
• Maintain an active Continual Service Improvement program to establish the root cause of problems and fix these through ongoing road map delivery releases.
• Maintain day-to-day accountability for the ownership and resolution (including any referral or escalation as may be necessary) of Service issues.
• Ensure all effort expended is reported accurately and billed in line with the client contracts.

• Overall 15+ years of IT experience
• A minimum of 6+ years of experience in project management , with a track record of successfully delivering projects of varying size and complexity.

• Demonstrable track record of delivering end-to-end system implementations' ideally eCommerce solutions (Demandware/Salesforce Commerce Cloud, Magento, WebSphere Commerce Server, SAP Commerce, BigCommerce, CommerceTools)
• Waterfall, Agile & Prince 2
• BTech Degree educated or equivalent.
• Proficient in using JIRA, Confluence and Project Management, issue management, and collaborative tools.
• Excellent written and verbal communication skills
• Good organizational skills including attention to detail and multitasking skills.
• Excellent line management, matrix management, and mentoring skills
• Strong analytical and problem-solving abilities.
• Strong interpersonal skills, with the ability to effectively convey complex ideas and concepts to diverse audiences.
• Proactive nature with a drive to anticipate challenges, drive meetings with purpose, and proactively engage stakeholders to build consensus and alignment.
• Experience using MS Project, Jira, and Confluence
• Good working knowledge of Microsoft Office
• Proven experience in successful project management, utilizing relevant tools and techniques to ensure consistent delivery
• Ability to talent plan, financial planning, control, and report efficiently and effectively
• Experience in communicating and liaising with senior key stakeholders and project sponsors
• Process control, quality reviews, and delivery of governance and documentation
• Experience in managing the delivery of complex projects of multi-disciplinary teams
• Experience in working with offshore teams
• Ability to coordinate multiple medium-sized projects at the Project level or one or two large projects
• Demonstrated negotiation, conflict management, and leadership skills.
• Proven ability to develop and maintain effective internal and external business relationships with various levels of customer management teams.
• Ability to manage forecast/pipeline and reflect a true position with date driven deadlines.

• Extremely competitive remuneration package
• Technical training and certification
• Shift Allowance
• Food and gift vouchers
• Work in a team of bright, friendly, and cooperative people
• Health insurance for self, spouse, kids, and parents, and Term insurance
• Great work-life balance and 35 days annual leave
• Interest-free salary loans
• Fresh fruit and snacks in the office
• Regular team events
• A positive and fun environment

Tryzens