Senior Insurance Associate
MetLife
- Jaipur, Rajasthan
- Permanent
- Full-time
- Benefits and Enrollments requires associates to key in data in eligibility systems
- Review of the beneficiary form and enrollments form for acceptability,
- Updating systems with beneficiary and enrollment requests, changes, designations, and initial solicitation at implementation
- Confirmation note sent to Customer
- Research of previously submitted information when needed
- AM/TL for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
- Manager for the purpose of settling issues left unresolved by the AM/TL and monthly evaluation of performance.
- Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
- Trainers for the purpose of pre-process and process training.
- MetLife Subject Matter Experts for the purpose of seeking missing information.
- MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.
- Computer navigation skills
- Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
- Working knowledge of MS Excel and MS Word.
- Exposure to multiple mainframe and web systems
- Excellent analytical skills with an ability to research and resolve complex problems
- Preferred to have experience of Insurance Beneficiary and Enrollment admin
- Knowledge of Insurance principles in relation to the US Insurance industry
- Knowledge about US Culture
- Strong organizational skills
- Demonstrate ability to work independently and in a team environment
- Self-disciplined and results oriented
- Ability to multi task
- English language skill - should be able to read, comprehend and write correctly
- Must be open to working in shifts