Operations Associate (proofreading and customer support), night shift, Bangalore, India
Cision
- Bangalore, Karnataka
- Permanent
- Full-time
- Ensure accurate distribution to correct circuit at specified time.
- Ensure that all information uploaded to PR Newswire website is uploaded with correct media asset(s), relevant industry, subject and geography coding.
- You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job.
- Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video).
- Ensure accuracy, attribution and acceptability of clients' copy.
- Ensure regulatory headline and content accuracy of clients' copy.
- Instigate initiatives and processes to build, develop and maintain excellent business relationships.
- Understand clients' needs and objectives.
- Maintain an excellent knowledge of all PR Newswire products and services.
- Provide editorial advice to maximise potential 'pick-up' of press release copy.
- Maintain and develop relations with internal clients to achieve excellent service delivery.
- Accurately records and logs interactions with customers and updates account information and able to retrieve this information to create reports for management.
- Quickly learns the functions of the support tools and systems to process customers' requests.
- Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system
- Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company.
- Maintain company websites ensuring incoming service feeds are accurately mapped.
- 2+ years of experience in content/editorial role
- Minimum 2 years of experience with B2B Customer Support
- Outstanding written and verbal English communication and grammar skills
- Strong technical skills
- The flexibility to work on holidays, weekends and on-call if necessary.
- Ability to closely follow all policies and procedures.
- Excellent organization and time-management skills with a high attention to detail
- Flexibility around team shift patterns.
- A customer-centric mindset with a passion to help and provide a good service.
- Curiosity and technical aptitude
- An eye for the detail, proactive and enjoy being involved in multiple tasks at the same time.
- The ability to effectively communicate with internal/external stakeholders - and you perceiving cross-continental communication as a welcomed challenge!
- Problem solver
- Good analytic skills
- Able to resolve conflict.