JOB SUMMARY Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. CANDIDATE PROFILE Education and Experience . High school diploma or GED 3 years experience in the food and beverage, culinary, or related professional area. OR . 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Food and Beverage Operations . Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. . Provides excellent customer service to all employees. . Responds quickly and proactively to employee's concerns. . Uses coaching skills throughout the property. . Demonstrates self confidence, energy and enthusiasm. . Motivates and encourages staff to solve guest and employee related concerns. Ensuring Exceptional Customer Service . Provides excellent customer service. . Responds quickly and proactively to guest's concerns. . Understands the brand's service culture. . Sets service expectations for all guests internally and externally. . Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. . Follows up to ensure complaints have been addressed to the guest's satisfaction. . Develops a relationship with all guests to build repeated clientele internally and externally. Additional Responsibilities as Assigned . Complies with all corporate accounting procedures. . Assists GM as needed with annual Quality audit. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate you are active and take pride in how you maintain your well-being you are optimistic you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
