TuneCore Services - Content Quality Administrator
Believe Music
- Mumbai, Maharashtra
- Rs. 4,35,600-7,93,800 per year
- Permanent
- Full-time
- Responsible for validating and processing all releases within the specified timeline as per the stores' guidelines, ensuring that all commercial priority content is processed.
- Knowledge of song metadata essential details like genre, artists, cover art, lyrics & album information.
- Implement quality checks for all ticket responses (emails and replies) to TuneCore artists using Zendesk software.
- Ensure on-time customer support for all the clients in TuneCore with relevant solutions following the SLA.
- Keen interest in the music industry, new technologies, digital music platforms etc.
- Bachelor's Degree
- Keen interest in the music industry, new technologies, digital music platforms, etc.
- Should have been mandatorily working on Zendesk with a minimum of 1-2 years.
- Good communication skills
- Experienced in Customer support and reporting.
- Proactive and willing to improve processes and tools.
- Organized, reliable, and independent.
- Motivated and curious, you know how to prioritize the work given.
- Collaborative team player, as they will be an integral part of a large team.
- Proficient in using Microsoft Office
- Fluency in English is mandatory, both written and spoken
- Strong attention to detail
- Understand the importance of good customer service.
- Extensive music knowledge (US & International) and/or a willingness to keep up to date with current music.