About Max Life Insurance: Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation. Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore. For more information, please visit the Company's website a t We Stand for: Caring A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance. Collaboration A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization's ask. A leader who addresses challenges with a solution oriented approach to create win-win partnerships within & outside teams through inspired cooperation and teamwork. Customer Obession A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience. Growth Mindset An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance. People Leadership A people's leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes. Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity. Job Description Position Senior Manager- Governance Function Operations - Department Operations Band 4B Reporting to Head -Governance Team size (D/I) D: 2 KEY RESPONSIBILITIES C ore responsibilities Understanding the regulatory requirements regarding UW Managing Governance related project and driving the closure Publishing monthly Dashboards to the respective stakeholders Highlighting the outages and sharing the data post careful assessment and validation with internal audit teams/underwriting team Working in coordination with the underwriting production managers to improve the overall accuracy in decision making Preparing and conducting monthly training/meetings updating activities under Governance framework Assessment and evaluation in end to end closure of cases highlighted under Governance framework (Audit, Quality check etc) Conduct trainings/case clinics /mentoring basis above observations and findings Support in internal & external audit activities such as Internal Assurance audit , Legal and compliance ,IRDAI audit & statutory Build strong risk management practices within Underwriting Develop risk selection guidelines to protect MLI's benefits and ensure effective mortality experience management. People Management- Coach and build in-house underwriting capability through a professional and engaged team. Conduct performance reviews Measures of Success- Adherence to all regulatory and compliance guidelines Timely closure of audit observations and outages shared under Governance framework End to end closure on cases assessed under quality check Sharing regular case studies and conducting trainings for improvising the quality check score Monthly dashboards Solution based action plans Regular rhythm on touch base with underwriting productions managers Successful collaboration with stakeholders Closure of critical projects assigned and ensure closure OTHER RESPONSIBILITIES: Ensure acceptable audit & compliance ratings Contribute to creating a happy workplace Experience of handling team Key Relationships - Internal: Internal Audit , AI works team , Internal Assurance , UW , URMU and IT team Key personal competencies required- Logical thinking and strong people management skills . Creativity with ability to come up with imaginative and innovative solutions to business needs. Strong communication skills (both oral and written) with ability to express ideas clearly and persuasively. Customer focus. Ability to work together with all stakeholders. Qualification and experience- Essential - Post Graduate preferably in Insurance, Medicine or Pharmacy Good technical knowledge of Life and Health At least 10-12 years of related experience Experience in Risk management is a must. Desired- Experience in project handling Six sigma certified Should be well versed with MS office, Excellent business writing skills and good ability to make effective presentations.
