Analyst-Infrastructure Support (Contractual)
Bechtel
- Chennai, Tamil Nadu
- Permanent
- Full-time
- Responsible for endpoint configuration (PCs as well as mobile devices), deployment and upgrade.
- Responsible for deploying and supporting standard collaboration technologies such as Microsoft Teams, OneDrive, Video conferencing endpoints.
- Responsible for device management, endpoint analytics and end user support through tools like AAD, Intune, SCCM and ServiceNow.
- Responsible for servicing incident and request tasks for deployed infrastructure services to end-users, including resolving complex problems.
- Troubleshoots user access and authentication issues associated with Active Directory (AD) as well as Azure AD (AAD) and multi-factor authentication tools.
- Reviews, monitors and augments IT reports, dashboards and metrics related to infrastructure, service delivery and customer satisfaction; and recommends process improvement / workflow automation solutions.
- Develops IT support guides, training material and shares knowledge, ensuring IT team knows how to configure and support any deployed solutions.
- Responsible for deployment of network hardware like switches, routers and access points and associated patching as well as support for Local Area Network and Wireless Network.
- Supports computer endpoint peripherals including printers, multifunction devices, port replicators, docking stations, etc. (including Follow Me Print solutions).
- Responsible for end-user hardware asset and configuration life cycle management through tools like ServiceNow.
- Performs moves, adds, and changes.
- Coordinates and leads special projects and tasks with cross-functional teams on as needed basis.
- Provides proactive support to senior executives (direct as well as remote).
- Bachelor's degree or a minimum 3 - 7 years of relevant work experience in lieu of a degree
- IT Infrastructure Support & Management -providing solutions, troubleshooting complex issues.
- Experience with ServiceNow platform
- Fully proficient in managing hardware Assets.
- Vendor Management
- Manage interbuilding asset moves.
- End User computing (Advanced)
- Windows 10/11
- MAC Computers
- Virtual Desktop
- Mobile Devices
- Azure Active directory
- Microsoft Inune
- Modern Collaborative Technologies & Cloud Computing Tools (Advanced)
- Teams Enterprise Voice and Video
- Teams, SharePoint, OneDrive
- Networking skills
- Hands on experience with network gears (Switch, router, Access Points)
- Troubleshooting and maintenance of Local Area Network and Wireless Network.
- Setup and troubleshooting network printers.
- Knowledge of Follow-me printing solution is preferred.
- Highly confident, with excellent interpersonal and communication skills.
- Analytical, innovative and achievement oriented professional.
- Excellent time management skills, ability to work under pressure and meet deadlines.
- Ability to manage competing and fluctuating business priorities.
- Advanced knowledge of IS&T Infrastructure and IS&T security practices.