AFM, Events Account Management - Work Dynamics (India, APAC) Planning, Executing, Managing, Overseeing, coordinating, collaborating for the logistics, accommodation & F&B for all on site, off site, external & interview candidates etc A key aspect of this role is engagement with other stake holders such as BU SPOCS, Hotels, Logistic vendors, & Landlords as relevant, to deliver on consistency of service to Occupants and Guests. This position is in its nature proactive and focused on the detail, to ensure event prerequisites are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements 'works every time', while maintaining safe working practices throughout all we do. ROLE AND RESPONSIBILITIES: Understanding the requirements of any event - leadership visit, to team event, by connecting with the relevant SPOCs /EA's to get accurate & appropriate information about the event Processing Ticketing requests through third party vendor Making arrangements Accommodation / Hotel booking Supervising all logistics arrangement (end to end) for the guests/Occupants be it from Airport /Hotels/client place/for Lunch or Dinner. / Travelling within cities or country Ensuring all the cars are in good shape & Drivers are well groomed. Need to have good contacts on the booking of accommodations with hotels. Should have the knowledge of different cuisines across region, which enables managing the F&B related queries from guests. To be aware of the complete geography of the country & oversees Meeting room/ conference room booking system management for occupants. Coordination with LL team, internal stake holders, external stake holders till end of the event to be taken care. Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Maintain Google sheet tracker for all arrangements Coordinate for procuring gifts for visit as and when required. Process all the purchase order, invoices related to each event activity. Coordinate with Nielsen finance for invoice process and payments thereon Provide MIS report as and when require. Cost saving mind-set that drives value for service as every level Ensure service deliverables meet SLAs and KPIs KEY SELECTION CRITERIA. Ideal Experience Excellent verbal and written communication skills as well as presentation skills Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements. Strong analytical, organization and administration skills A minimum of 5 years in the facility management industry/hospitality industry An added benefit would be a bachelor's degree in Hotel management & Travel Critical Competencies for Success (with corresponding 'I am JLL behaviours') Client Focus & Relationship Management - 'I Value my Customers' Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude People Management and Team Leadership - 'I am a Team Player' Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Program Management & Organizational Skills - 'I Am Proactive' Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking - 'I am Innovative' Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Detail focussed and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures KEY STAKEHOLDERS Management Staff Client Representatives Client Occupants / End-users Vendor Staff DIRECT REPORTS TBC INDIRECT REPORTS TBC REPORTING TO City Facility Manager
