Job description: Purpose This role provides customer relationship and project management and is responsible for the day-to-day management of key client projects. Key Missions We are looking for Senior Executive - Field Operations to be based at Ernakulam Location with experience of 3- 5 years. Job responsibilities: Timely resolution of field escalations as per defined TAT for various programs and raising tickets for all unresolved complaints. Partner onboarding support, device set up and implementation of new modules. Consolidating and sharing the trouble shooting / challenges with RCA to the client. Communication on process / providing technical training or update amendments in the programs. Circulating the process notes to the regional manager/ FOS/ Channel partners on all program and arrange for periodic refresher program. Responsible for all Installation and Day to Day Technical Support of BCA. Responsible for Training and Development part of BCA Agents. Training/development/motivation/guidance of channel partners and field agent to accomplish set goals and target Maintaining excellent relationship with BCA and Bank to help in business delivery and its growth Desired Skills & Experience: Proven record of accomplishment of successfully managing technical support to BFSI w.r.t processes facing the business deliveries. Good communication skills and hands-on approach/ self-driven professional. Ability to manage multiple program and customers Experience of working in a high growth, fast pace environment, start-up experience. Ability to handle fast pace changes effectively. Positive aggression and ability to work extremely hard. Must comfortable in Local Language Profile description: By choosing to work at IDEMIA, you can join the journey of a unique tech company. You can seize all the opportunities of our fast-paced environment. You can add your distinctive qualities to our global community. You can contribute to a safer world. We deliver cutting edge, future proof innovation that reach the highest technological standards. We're well established, and yet still agile. We aren't too big, and we aren't too small. And we're transforming, fast, to stay a leader in a world that's changing fast, too. At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world. Our teams are close and collaborative; maintaining a dialogue and developing human connections matter to us. We are truly international and we know that diversity is a key driver of innovation and performance. We welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think. Each of our locations has its own advantages to offer a collaborative and friendly work environment. IDEMIA. Expect the unexpected. Join the journey of a unique tech company.
