Objective: We are looking for a smart, friendly & highly-skilled client servicing specialist /account manager for making our stakeholders feel valued and supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly catering to client requirements by running an effective chain of operations & communications both with the team & the clients. Hiring pre-requisites: Prior Agency experience. Work experience: 3-4 years Location :: Ahmedabad Proficiency Required: Bachelor's/Master's degree in marketing, communications, business administration, or a related field is preferable. Experience in client service or account management, preferably in an advertising agency or related field Excellent communication, interpersonal, and relationship-building skills Strong project management skills, with the ability to manage multiple projects simultaneously A deep understanding of the advertising industry, including trends, technologies, and best practices Proficiency in Microsoft Office A proactive, results-driven mindset with a strong focus on customer satisfaction Certifications/ Courses in Digital Marketing. The ability to define, create, and complete a technical task. Excellent communication skills. Project management, problem-solving, and people management skills. Experience & exposure to digital marketing concepts as well as hands-on conceptualization & execution of digital marketing campaigns on various digital channels Familiarity with marketing techniques Scope of work: Strategic Receive medium - large scale client briefs and decode them with the team Review client briefs received & decoded by Associate Managers and Sr. Executives Communication & Coordination Regular touch-base calls and meetings with clients to provide updates, collect feedback, build relationships, understand client's strategic / growth plans, and identify upsell opportunities Daily communication with clients to provide updates and collect feedback Ensure timely and prompt action (by the team) as per the client's feedback Ensure timely and proactive response to client emails/messages (by self and by the team) Review the accuracy and completeness of information to be shared with functional teams Coordinate with functional teams to ensure timely, accurate, and complete delivery of client work Account Management Brainstorm with relevant teams for client pitches and execution of briefs Ensure accurate referencing and industry benchmarking by the team Review all postings going on social media platforms Attend shoots and music recordings Vendor management for outsourced work Maintain and create campaign cost sheets Review and share daily/weekly/monthly reports with clients Client onboarding Review & vet presentations created (by the team) for client meetings, internal management meetings, and case studies Pitch new concepts to existing clients, based on specifically identified needs of the client Industry benchmarking basis the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same Reports Ensure timely collection of data and inputs from functional teams for social media and brand analysis report creation Review reports created for social media and brand analysis Finance Raise all financial paperwork for clients and review those raised by vendors Maintain accurate calculation of spending. Regular follow-up with the client for due payment and ensuring it's released by the due date Review all financial trackers and update the Associate Account Director on the same. Provide necessary inputs and course corrections where required. Ensure their creation at the pre-defined frequency Team Organize daily/weekly team meetings to track work progress and provide feedback to the team as a whole Organize regular one-on-one discussions (with team members) to provide and collect individual feedback Onboard if needed capable, independent resources that can understand, communicate and execute client briefs accurately Create a team culture of research and self-development Build more capable teams by mentoring and guiding them to find solutions proactively - on the client side as well as internally Work with the leadership team to structure training/learning programs that directly impact work quality along with specific competencies