Sr Field Service Application Chemist

Waters

Ahmedabad, Gujarat
Permanent
Full-time

13 days ago

OverviewWaters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Sr. Field Service Application Chemist to support the very successful growth of our businesses across the region. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.As Sr. Field Service Application Chemist, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.Responsibilities

Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
Provide Application support and training to customer as and when needed
Establish and maintain effective relationships with external and internal customers ensuring their success
Manage customer expectations, by communicating work performed and providing follow up plan if needed
Ensure customer compliance regulations are followed
Deliver system level training at customer sites
Manage service inventory according to Waters policies
Issue field service reports daily to document work performed
Maintain sound knowledge regarding the technology and customers' application demands
Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
Ensure that quality system procedures and Health & Safety standards are adhered to at all times
Deliver high quality service and support to customers, both face to face and remotely
Provide training and guidance to customer to ensure they maintain compliance and ensure the

smooth safe operation of Waters equipment in their laboratories. * The role may require overnight stays and provision of on-call service to facilitate support of customer environments and specific customer projects that fall outside of normal working hours.

Any other additional task consummate with the level and scope of the role as deemed by

management of Waters.QualificationsEducation:

Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education

Experience:

3 to 7 years of experience with installation, performance maintenance, Application Support, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
Ability to perform effective system level troubleshooting
Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

Skills:

Must possess a strong customer focus
Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
Personal sense of integrity
Effective time management skills
System level approach to problem solving
Analytical mindset with a strong drive to resolve open issues
Excellent verbal and written communication skills

Travel:

This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.

Company DescriptionWaters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Waters

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