Senior Operations Manager

Bank of America

Mumbai, Maharashtra
Permanent
Full-time

20 days ago

Job Description:About UsAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Global Business ServicesGlobal Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.Process Overview*CFO Data Management India team was set up in 2023 as a part of the CFO Global Delivery strategy to provide offshore delivery to CFO Data Management, part of Enterprise CFO functions, consolidating legacy functions of Finance Data Management and Treasury Data Management . The capabilities hosted include Data Analysis, Product specialists with understanding of underlying Data for Liquidity/ Regulatory Reporting, Reconciliations, Management Reporting & Analysis, Research & Analytics, Financial Transaction Processing and Finance Systems SupportData Management team enables the Finance Organization and supports data needs of finance business usersThe Data Management team is involved in various activities (including, but not limited to):Regulatory Reporting related data management Activities: Team support activities related to US and EMEA Regulatory reports, data validation and resolution of Data quality issues Team performs a critical role in providing centralized support for Global Banking and Market products ( Treasury, Traded, Loans & Deposits etc.) data validation and analysis for internal and external Liquidity reporting. Team is engaged in activities such as validation of data for regulatory reports, data quality issue resolution, data reconciliation with authoritative sources and posting adjustments. Team actively works on strategic initiatives aimed at improving the quality of numbers reported in regulatory reports Data Sourcing and provisioning: This includes defining and implementing data provisioning strategy to source the data from all lines of business into regulatory reports and management reports. Team is actively involved in sourcing initiatives where it works with various source systems, technology teams and report owners to source the data into regulatory reports as per regulator and stakeholder requirements.Job Description*Individual will be a contributing member of the Data Management team with engagement in activities like production data validation, data governance, master data management, metadata management, restatements, data sourcing/research, issue resolution and projects like ADS.Team also provides financial Data & Product analysis & reporting to our various lines of business. This requires strong database knowledge and ability to write complex SQL queries to fetch data.Responsibilities*Individual will be required to lead and perform following responsibilities (this is an indicative list and could vary depending on business priorities)

Work directly with partners in Global Regulatory Reporting , Global Liquidity Management, Enterprise Capital Reporting, etc., to understand their needs and the related market products data implications

Continually grow and expand market products and use-case knowledge, with a focus to understand the ‘why’, to anticipate and proactively address questions and issues before they occur

Leverage SQL, Excel, and other analytics tools to identify and understand data issues, quantify impacts, or provide answers to time-sensitive business, audit, and regulator questions

Ability to debug SQL/oracle procedures to fix them and also able to write them from scratch as per project requirement

Engage with upstream data providers and Treasury technology teams to develop and test innovative solutions to address those needs as part of Agile Change Management processes

Constantly evaluate our processes to ensure data risks are identified and properly mitigated, while seeking opportunities to simplify, automate, and improve wherever/whenever possible

Data validation & reconciliation: production support, monthly trend analysis or ad hoc analysis

Data sourcing, mapping and analysis, reporting

Lead Projects (eg. Authoritative Data Sources adoption): laying test cases & writing test scripts, testing data- analyze results of testing –identify defects and solution for items out of tolerance.

Coordinate with business partners, project management team, technology as per requirement in the project

Documentation – Provide Inputs on the Project documents etc.

Continually identify process improvement opportunities

Liaison and Change -

Build relationships across CFO DM teams including stakeholders e. g. Technology, Treasury, Liquidity to understand and resolve accounting and reporting issues.
Support change agenda across group and ensure processes are efficient, consistent, and sustainable, making best use of technology.
Supporting DM and enterprise Operational Excellence initiatives

Exposure to Emerging technologies like Alteryx, Tableau, UiPath, etc
Driving innovation and transformation in finance

Requirements*Education*FRM/CFA preferred.Excellent Finance background (Commerce graduate/Finance Postgraduates )Certifications If Any - NAExperience Range*13 to 15 yearsFoundational skills*

Strong people leadership experience with an ability to lead a team to the tune of 10 to 15 members
Dynamic, high energy, solid work ethic, willing to take on new defined and undefined initiatives
Ability to think laterally and identify possible solutions to problems
Able to excel and influence in a cross-functional team structure
Excellent written and verbal communication skills are necessary as the position requires global correspondence and communication with associates throughout the Bank of America footprint
Driven to learn and develop new skills.
Self-motivated and independent having an excellent control mindset.
Ability to effectively manage multiple priorities and deliver as well as being able to adapt to changes.

Able to work in a fast paced, deadline-oriented environment.
High level of ownership and attention to detail
Ability to apply sound judgment, provide effective challenge and display confidence to challenge.
Ability to self-manage and prioritize, pursue goals and consistently deliver results.
Ability to apply sound judgment, provide effective challenge and display confidence to challenge.
Ability to self-manage and prioritize, pursue goals and consistently deliver results.
Flexibility and good negotiations skills
Proficient in the use of SQL, Excel, Word, PowerPoint and MS Access
Exposure to Emerging technologies like Alteryx, Tableau, UiPath, etc
Driving innovation and transformation in finance

Desired skillsSQL, Product Knowledge, Alteryx, Data Analysis, Regulatory reports knowledgeWork Timings*9 hours shift between 11 AM and 11 PMJob Location*Mumbai

Bank of America

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