Senior MS Engineer - Network (Routing/Switching)

NTT Corporation

Mumbai, Maharashtra
Permanent
Full-time

2 months ago

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.Want to be a part of our team? The role is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The MS – Services Engineer (L2) focuses on second line support for incidents and requests with medium to high level of complexity.Working at NTT1.Trouble shooting Major Network issues and resolution of the same using ITIL process.2.Implementation of new technology (N/W device, link, routing and switching etc.)3. Root cause analysis for frequent/critical failure of network device/links.4. Must possess essential and operational knowledge in ticketing tools preferably Service Now.5.Strong client service orientation and passion for achieving or exceeding expectations6. Excellent written and verbal communication skillsExperience:- 3+ yearsCertification:-CCNA certificate is mandateSkills SummaryWhat will make you a good fit for the role?Value Chain Linkage

Managed Services Operations Center
Managed Services Center of Excellence (CoE)
Managed Services Transition
Managed Services Cross Functional Services

Workplace type:Equal Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected categoryJoin our growing global team and accelerate your career with us. Apply today.A career at NTT means:Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

NTT Corporation

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