HCL Interview for Experienced International Voice Process on March (1st & 2nd)

HCLTech

  • Chennai, Tamil Nadu
  • Permanent
  • Full-time
  • 23 days ago
HCL Interview for Experienced-International Voice Process on March (1st & 2nd) 2024 HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process. Designation: Customer Support Process: Inbound Calling. * No sales or upselling or cross selling. * Experience: 1 to 5 Yrs in Voice process (with proper documents) Process: UK Process Mode of interview: Direct-Walkin Date: March (1st & 2nd) 2024 (Friday & Saturday) Timing: 12:00 PM to 3:30 PM Work Location: Chennai-Ambattur Interview Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600058 Responsibilities Responding to clients & Customers via voice. Utilizing to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual's needs. Managing multiple Customer queries at once. Utilizing workflow tools to manage your own workload. Contributing to the achievement of team targets including service levels and quality measures Maintain accurate records of customer communication and discussions using the appropriate internal systems. Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time. Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved. Ensure that good client / consumer outcomes are at the center of all operational activity and decision making. Deliver great clients and consumers service and seek to exceed client / consumer expectations. Mandatory qualifications: Excellent communication skills both verbal and written Mandatory. A problem-solving mind-set. The ability to multitask. Able to work well as an individual and as part of a team. Any Graduation or 12th is mandatory. Perks: Cab facility is Available (Home pickup & Drop) 5 Days working

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