MS Engineer L1- Network
NTT Corporation
- Mumbai, Maharashtra
- Permanent
- Full-time
- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
- Perform necessary checks, apply monitoring tools and respond to alerts
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assist in analyzing, assigning, and escalating support calls
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Report and escalate issues to 3rd party vendors if necessary
- Provide onsite technical support to clients and provide field engineering services to clients
- Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Proactively identify opportunities for work optimization including opportunities for automation of work
- NW L1 Support . Good to have CCNA 1 to 3 Yes Experience .
Advantage will be knowledge in Network area - SDWAN / Firewall / Wireless
Must have Excellent Verbal and written communication
Working in a 24 X 7 Environment (NOC)
Experience in handling Bank’s and TELCO networks
Monitoring, troubleshooting & management of networking devices & appliances.
Extending technical support for clients over email, portal and phone
Following up with vendors, service providers & partners – hardware & software whenever required & resolve issues by minimizing downtimes
Generation of various weekly & monthly reportsAcademic Qualifications
- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- Demonstrated work experience
- Demonstrated experience required in Engineering function within a medium to large ICT organization
- Demonstrated experience of Managed Services
- Demonstrated working knowledge of ITIL processes
- Demonstrated experience working with vendors and/or 3rd parties