Description Join GlobalLogic, to be a valid part of the team working on a huge software project for the world-class company providing M2M / IoT 4G/5G modules e.g. to the automotive, healthcare and logistics industries. Through our engagement, we contribute to our customer in developing the end-user modules' firmware, implementing new features, maintaining compatibility with the newest telecommunication and industry standards, as well as performing analysis and estimations of the customer requirements. Requirements The Product Manager role is a key position directly responsible for contributing to the success of our organization. Your unique skill set will carry into our overall product strategy conversations. We're looking for an energetic, motivated, self-starter that has a passion for workforce management and can bridge the business need with an understanding of technology and innovation capabilities. As a Product Manager, you will be responsible for driving innovation and ensuring customer satisfaction and own of the prioritization of the product backlog for your software development teams. In this position, you will partner with the other Product Managers to define, analyze, prioritize and refine requirements. You will communicate technical and functional requirements to the development team. This position will require a core understanding of workforce management and how technologies can improve our products through innovative business solutions. Requirements -Experience 10+ years . Experience in product design, project management, and business analytics . Hands-on experience with technology . Experience with performance or other Metrics based evaluation/management solutions . Experience with the contact center industry, especially Workforce Management and the SaaS and CCaaS verticals. . Ability to understand technologies at a high level, including technical trends and innovation . Knowledge of the cloud software delivery ecosystem . Implementation or deployment experience . Bachelor's degree in related discipline or equivalent work experience . 3-5 years in Product Owner, Product Manager or Business Analyst role . Experience with Agile/SCRUM techniques . Experience in Azure Dev Ops tools . Experience working with commercial B2B SaaS applications . Working knowledge of SDLC . Able to work comfortably in an evolving environment and convert ambiguity to clarity . Excellent creative problem-solving skills Job Responsibilities What you'll be doing - . Collaborate directly with internal and external customers/stakeholders to understand product needs and develop product vision, strategy and roadmap plans for the Workforce Management product. . Conduct competitive and market analysis . Lead product demos and gather feedback from internal and external customers/stakeholders. . Serve as the voice of the customer within the your development teams. . You will need to prioritize tradeoffs, clarify requirements, and work to drive user stories to acceptance throughout the Agile software development lifecycle. . You will work directly with our various internal and external stakeholders, including senior staff, department managers, and a small development team to ensure successful translation of requirements into high-quality output. . Write Epics, user stories and scenarios as needed. . Collaborate with Product Managers, Development Managers, and Quality Assurance to maintain the product backlog . Leverage technical knowledge to communicate development and business requirements . Make rapid tactical development decisions that impact functionality, performance, or usability . Expertly handle and prioritize escalations. . Participate in Sprint planning, review, technical release planning, and retrospective meetings and provide feedback to the team . Validate requirements, user stories, and acceptance criteria with internal and external stakeholders . Help the team estimate development time for each scenario . Work closely with UI/UX teams to drive experience maps, concept storyboards, functional wireframes and other user experiences. . Monitor product performance, conduct data analysis and identify opportunities for product enhancement and optimization. We Offer Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
