Sr Customer Service Executive - Network Operations & Support - B2201_1

• The role is responsible for network field operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

• Graduate with 0-4 years of experience

• Demonstration of problem-solving skills
• Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
• Knowledge of network, operation systems

• Maintaining, administering, upgrading, and troubleshooting network tools and equipment
• Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
• Ensure SLA are achieved and work proactively to maintain the same.
• Conduct vulnerability assessments for networks, Servers, applications, and operating systems
• Conduct network security audits and scanning on a predetermined basis.
• Compile and track vulnerabilities over time for metrics purposes.
• Timely upgradation of all the tools used and their related documents like SOPs etc.

Tata Communications