Maintain accurate records of customer interactions. Analyze customer feedback and data to identify trends and areas for improvement. Offer expert consultation to prosthodontists and general dentists in complex cases. Regular coordination with different department Any other duties as required by the Management from time to time. Resolving the complaints received from doctors with the team. Need to call and coordinate with Doctors, Sales team and Lab for smooth operations. Monitor & Listen to team members call, give feedback and resolve any issues related to complex cases. Identifying and conducting training of team members to maximize their potential. Implement strategies to improve customer satisfaction and loyalty. Stay up-to-date with industry trends and best practices. Should be comfortable working in only Non Clinical role. Excellent communication and interpersonal skills Ability to multitask Excellent Time management Mon to Sat working.